Volcano Hot Pot & BBQ Reviews Summary

Food Quality

Pros:

• "The food was amazing."
• "Definitely recommend their beef brisket, the beef for BBQ, and the fish balls stuffed with pork."
• "The food is always great. Never had an issue and everything looks clean."
• "The barbecue was so delicious and the best taste I ever had."
• "The food was delicious!!!!!! The best hot pot!!"
• "The food is always fresh and delicious."
• "Everything was fresh, steaming hot and deliciously savory."

Cons:

• "The fish balls, I don't know if they are made in house or bought through a distributor but either way someone in the supply chain somewhere cheaped out cause they taste like flour and barely any fish."
• "The only downside was that I called the restaurant to book a table the day before yesterday... they told me that I could only use 1 groupon and couldn't pay the bill separately."
• "The Tom Yum Broth could be much spicier."
• "We were also sad they don’t carry rice cakes (my all-time favorite)!"
• "The seafood is mostly shells and very little meat."
• "The food looks okay but I saw a lack of freshness in some of their items, like the lamb."
• "The meat quality is so poor."

Service

Pros:

• "The staff was friendly and helpful on suggesting various combinations as well as showing us how to operate everything."
• "It’s so hard to make it out to eat with a toddler and we’re exhausted and stressed most of the time we try it, but these kind humans made us feel so welcome."
• "The staff is really friendly and a cut above what you'd find in a typical restaurant."
• "The staff was very friendly and attentive."
• "Really great service and delicious food."
• "Our waitress was perfect! She was so polite and very kind."
• "Service is great here."

Cons:

• "One of the servers dropped a plate of meat juices on one of us and didn’t say sorry."
• "There's been one or two times where I think our server forgot or just had a lot of customers at once."
• "It can get warm inside, and that's coming from someone who is always cold."
• "They has very bad service."
• "Plates are stained and dirty."
• "The water/expediter was trying too hard but still very nice."
• "The staff are always super friendly and efficiently take away plates and do frequent soda refills."

Ambience & Experience

Pros:

• "It’s great for a family or friends dinner. We liked the conveyor of fresh veggies at hands reach."
• "I love the bridge entrance and overall interior."
• "I love the conveyor belt system they have for the veggies, and it's sooo nice to be able to go up and pick what you want and how much you want from the buffet style they have their ingredients as."
• "The magnetic 'conveyer belt' going around with various vegetables was a nice touch."
• "The atmosphere is fun and unique."
• "Casual attire and cool atmosphere."
• "The conveyour belt is a unique feature for your vegetables or noodles which give a fun way to enjoy your meal."

Cons:

• "But as with any buffet, you may take a bit to maneuver the line."
• "The place is sort of full and almost no plates available for getting my protein and toppings at the bar."
• "Tables are a bit close to each other but I’m pretty sure that’s the style based on cuisine."
• "It was a little annoying to stare at the conveyer belt for the sides I would like to eat for minutes..."
• "The price can be a little high, but still decent considering it is an all you can eat restaurant."
• "We made a reservation for 6 people at 6pm… we weren’t seated til 6:45 pm."
• "Unbelievable experience, plates are stained and dirty. Our table was sticky with patches of dried soup."

Value

Pros:

• "While it's pricey it is worth it if you're going to do both the BBQ and the soup hotpot."
• "Nice little hot pot place. Nice variety of foods. A little overpriced compared to other hot pot places, but there’s no other places like this nearby, so I will deal with it."
• "prices are reasonable since everything is included."
• "For a fixed price, it's an excellent deal!"
• "BEST VALUE AND BEST QUALITY OF KBBQ AND HOTPOT!!!"
• "You can’t beat the price compared to other hot pots, it’s very affordable."
• "Very pleased with the quality of the food, and the fact I can cook it to my taste."