Michaels Reviews Summary

Customer Service

Pros:

• "The employees are friendly but not patient."
• "Today I went to Michaels I have gone already two days looking for a specific can of paint and this young lady named Susanna called two different stores just to find this product for me."
• "However, our cashier was very friendly and cordial- kudos to you Mr cashier for being so patient with people."
• "The staff is there when you need them.. very helpful."
• "Great place for crafts and art supplies. Staff very helpful the manager Tashia was very helpful when had problem and made sure the problem was resolved to my satisfaction."
• "Jordan was top tier in terms of service. He laid out all the options available, and was very knowledgeable of the subject of the art as well as what mat colors / frame textures could work with it."
• "Silvia the framing manager is always friendly, answered all my questions and addressed my concerns."

Cons:

• "I had a terrible experience at the framing department when I gave them an art for custom framing."
• "The store employees were unhelpful and nowhere to be found in the rest of the store, as usual."
• "Store is clean and workers are friendly. However, I was looking for a few specific things and the 2 workers I asked didn't seem to know where anything was."
• "Just went to this location today in the evening, my cashier was Susan who was so extremely unpleasant, rude and was just screaming at me."
• "The employees refused to help me look for similar yarns and did not answer the questions I asked."
• "Workers are lazy for example I asked 'Excuse me where are the washi tapes.' Then they said 'near the arts are crafts items.'"
• "Instead of being helped the Latina/ Caucasian told us ‘hurry up unless you’re buying something else’."

Store Organization

Pros:

• "I always go here and I've seen the improvement so far. It used to be disorganized but now everything looks logically placed."
• "Everything is in order.. if you check online and they say it's there it is, exactly where it's supposed to be."
• "The store was well organized and things were easy to find."
• "The aisles are generally organized and clean."
• "This Michaels is big and spacious with departments organized well."
• "I love this store because it's big, they have a great selection of items and they also have nice customer service."
• "Very typical Michael's, you been to one you been to them all, it's clean and staff are friendly."

Cons:

• "The place was a mess, as usual."
• "The stock was badly organized and all over the place, tumbled on the shelves and all over the floor."
• "This particular Michael's has recently fell off..I've seen other Michael stores with better variety and more in stock items than this one."
• "The store didn’t have the yarn I was looking for in stock despite being shown on the website as in stock."
• "It was holiday season. Store was a mess not too much left and scattered everywhere."
• "The place is a shambles (Woodhaven Blvd Location). It's difficult to find anything, because it's basically thrown around."
• "Very messy store, the bathroom was absolutely disgusting."

Pricing and Sales

Pros:

• "They are having all their Christmas decorations on sale for 80% off."
• "Also when I went today the cashier hooked me up with coupons on their website which was 30% off 1 item and also another coupon with 20% off the entire purchase."
• "Good sales and staff is good with coupons for discounts."
• "Items are typically discounted as it gets closer to a particular holiday."
• "They often have things on sale and give coupons."
• "Best part about this place is there is always a sale on something."
• "Their Martha Stewart brand acrylic paints were on sale."

Cons:

• "It can still get pricey."
• "Michaels stores are extremely overpriced!"
• "Prices are expensive. For example the large scrapbooks are about near $15.00."
• "I love Michael's but their prices are so expensive."
• "They put fake sales like 50% off one items but really it is the same price."
• "I cannot believe how much money they even want for a little Fake Plastic Leaf stem with some glitter sprayed on it!"
• "Michael's is great and it's the only legit craft place in my neighborhood they have good sales but it can still get pricey."

Checkout and Service Speed

Pros:

• "Service was pretty good. For the volume of people I feel it was a little slow."
• "The checkout process is quick and friendly."
• "Quick and easy. Staff is friendly."
• "Staff on the floor have always been polite and greet people asking if they need help."

Cons:

• "The line is always so slow."
• "The store is horrible. Never enough registers open so it takes at least 20 minutes to get out."
• "The cashier line was huge, slow, and aggravating (as usual)."
• "They had only two cashiers open and a line of about 70 people. People were leaving instead of waiting."
• "Seriously need more registers open, the lines are always so long with 2 working registers."
• "The line to check out took FOREVER..."
• "Line tends to get long for check out."

Location and Accessibility

Pros:

• "The most convenient and best stocked option for arts and crafts supplies in Queens."
• "Not bad at all, not special, but is very convenient because next door you find Trader Joe and Office Max, behind you have Home Depot, Panera Bread, 5Guys."
• "I also love the fact that there's free parking."
• "Michaels is a cool store for all your arts and crafts ideas. There is plenty of parking in the parking lot."

Cons:

• "But do yourself a favor and park next door or around back. The parking lot is a nightmare."
• "The parking lot here is chaos."
• "Parking is very difficult even though there is a lot (shared with Trader Joe's and Staples)."
• "The other con was the parking lot, it's shared with Traders Joe and Staples. This caused a big headache and congestion with other drivers to find a spot."
• "The plus side is that the store is huge, BUT parking is a nightmare due to Trader Joe's so good luck not having a fight in the over cramped and crowded lot."