Panera Bread Reviews Summary

Food Quality

Pros:

• "The food may be a little pricey yet the quality of it is excellent."
• "The food is great but somehow when I order my food is to stay but they always packet I feel like am not speaking right and I have to tell them it's to stay ugh it's annoying but beside that they food is great."
• "Delicious sandwiches! Everything tasted pretty fresh."
• "Broccoli cheddar soup, creamy tomato soup are my go to meals."
• "The food here is consistently fresh & tasty whenever I come."
• "The Breakfast Sandwich was healthy and Delicious."
• "Love their food! It’s amazing and delicious!"

Cons:

• "The chicken in my Cobb salad was frozen!!!"
• "Lobster roll is disgusting, just plain lobster claw no seasoning or mayo at least almost like frozen and very hard was put on top of the hard bread with lots of lettuce, that’s it, not worth it."
• "The salad was old, the fruit was old, there was no dressing added."
• "Olives missing. Dressing missing. Bowl was extremely dry without necessary ingredients."
• "One underwhelming scoop of Mac and cheese for $9?"
• "If you dare to order anything like a sandwich or mac, they give you watery mac or cold, improperly heated sandwiches."
• "I usually like Panera Bread but I tried their chicken Caesar salad and it was a great disappointment it didn't have any salad dressing at all and a Sprinkle of what I believe was parmesan cheese left a lot to be desired."

Customer Service

Pros:

• "he was pleasant, professional and very attentive to making sure my two separate orders were correct."
• "We are always happy to fix any mistakes with a smile on our face."
• "The employees are friendly, the food is amazing....the breads are great."
• "The employees are friendly so far and promptly kick out the teenage ratchets that occasionally come in causing mayhem, which I really appreciate."
• "Anthony the cashier was amazing. He was very polite and rung me up with a smile and efficiently."
• "The service associates were professional and courteous and friendly."
• "As a cashier I try my best to remember the Usual customers and greet them warmly whenever I am working."

Cons:

• "Rude employee- bad customer service"
• "They will read your full name off your credit card and add your first name initial and FULL last name to a public screen."
• "This Panera is the worst, I’ve been going there for years & the management needs to go take a class on customer service."
• "The attitude from the staff was undeniably unprofessional."
• "Worst customer service. I went to the counter to order the food. This girl was so rude playing with her nails..."
• "The cashier named Damian...kept sneezing on his apron out loud....didn't go wash hands."
• "Worst experience and customer service from workers and management."

Cleanliness and Atmosphere

Pros:

• "Most locations are very clean and empty depending on the hour of the day."
• "It's cozy with lots of seating and outlets to charge your devices."
• "The Panera Bread is very well designed."
• "Atmosphere and music is soothing and relaxing to do any computer work though."
• "Very bright, clean, staff helpful and pleasant atmosphere excellent place for lunch after long day shopping."

Cons:

• "Dining area was disgustingly dirty and the wait was 12 minutes with no one in front of me."
• "dirty carpeting but food was good."
• "The tables are occasionally dirty with crumbs and whatnot and aren't wiped down as much as they used to be years ago."
• "The dining area (& restrooms) could be cleaner."
• "This place is always dirty and they never have anything."
• "The tables aren’t clean."
• "Facility not vermin proof. Harborage or conditions conducive to attracting vermin to the premises and/or allowing vermin to exist."

Price and Value

Pros:

• "Prices are reasonable and service is fast."
• "Their food was decent with reasonable price and great portion."

Cons:

• "Kind of expensive for a half of soup and half a sandwich. Your looking to spend 20-30$ a person if buying a drink."
• "Half a sandwich and a Mac and cheese should not come out to almost $15 especially with this presentation, not worth the price."
• "One underwhelming scoop of Mac and cheese for $9?"
• "Half a breakfast sandwich for the full price- I ordered bacon egg and cheese on sourdough bread and got one piece of sourdough cut in half with a strip of bacon and egg - this place is a rip off."