Panera Bread Reviews Summary

Service

Pros:

• "Our order arrived on time, hot stuff hot, cold stuff cold, well-packed, and nothing missing."
• "I’ve ordered catering for pickup twice from this location in the last two months for groups for about 20 people. Everything is ready ahead of schedule."
• "Staff was so polite, and kind, and persevering."
• "They were all very friendly."
• "The staff, cashiers, kitchen workers and manager were very friendly!"
• "Their staffs are super friendly and deliver your orders very quickly."
• "Very friendly staff at this location"

Cons:

• "The cashier was a lil slow (you can pretty much tell that they are new to the job)."
• "Horrible kitchen staff, gave me the wrong order and after I open it and return to them they put it on pickup shelf even though I touched that food in this pandemic."
• "Slow service, only one cashier, hence long lines."
• "Managers don’t seem to care about service or rude employees."
• "Instead of giving me the bagels and cream cheese she took the orders of 2 separate customers!"
• "Do not order door dash with this location as there is no quality control."
• "They do not try to make things right and do not care about your order."

Cleanliness

Pros:

• "Such a clean and hygienic place."
• "Restrooms are super clean."
• "The interior is just cool. Beautifully clean, sheik."
• "The place is quite clean and good place to chill."

Cons:

• "Cleaning is non-existent, dirty tables (you need to clean them yourself) dirty seats and dirty bathrooms."
• "Tables are often so messy that you have to clean them yourself before you sit down."
• "The stations with utensils and napkins are often a mess."
• "The tables and floors are covered in crumbs."
• "Bathrooms are gross."
• "The restaurant was filthy! We were there around 4pm on a Saturday afternoon. The floors were disgusting, trash overflowing."
• "They don’t clean though."

Food Quality

Pros:

• "Food of course is fresh and yummy."
• "I absolutely love their sandwiches!"
• "The BBQ chicken salad and most of the pizza are good."
• "The new chicken sandwich was great!"
• "Food is very tasty."
• "My son tried the cheese egg souffle which smelled and tasted delicious."
• "Thought the egg ham & roasted tomato on farmstyle loaf would be too salty for my liking but turned out to be very good - not salty at all."