"The staff was friendly, helpful and everything you wish every coffee shop was."
"Barista is exceedingly pleasant and willing to explain what each drink is/how it is made."
"The staff are incredibly nice and patient with how crazy packed this place is."
"Super friendly service."
"The service was excellent."
"Staff was friendly and efficient even though the place was jam-packed!"
"The barista was really friendly and the coffee was pretty good!"
Cons:
"The customer service is terrible."
"They didn't pay attention to customers at all and were mostly just chatting/playing on their phone."
"Asked a simple question to the barista and got a nasty look and an attitude in return. Terrible service—why work at a coffee shop if you’re going to be nasty to customers??"
"The girls working were so slow and didn't seem to be bothered about helping the customers."
"When we approached the counter we were surprised to find the small staff goofing around and not taking their job serious."
"The staff spend so much time joking around and laughing that they can’t pay attention to what you’re ordering."
"The staff was extremely rude."
Decor and Atmosphere
Pros:
"The decor is amazing and you can watch the movies while you enjoy your coffee."
"Fun atmosphere, Harry Potter themed without being cheesy and over the top!"
"The atmosphere is so neat and cozy."
"The vibe inside is excellent, it's cozy and right on point with the Harry Potter theme."
"Very chill, with a nice homage to Harry Potter and all things magic."
"The atmosphere was perfect and I cannot wait to come back up here when it’s fall, the ambience will absolute be perfect for that time of the year!"
"The decor makes the place feel cozy."
Cons:
"The interior concept is not clear, too many things with a lot of dust on top."
"The cafe had very minimal Harry Potter elements."
"Unfortunately, there was no Harry Potter vibe."
"The atmosphere/vibe was also a huge disappointment, as there was very little HP decor/reference."
"The decor is pretty much just thrift store furniture now."
"The decor was lacking and dingy."
"It looked like it was a mismatch of three different themes but nothing cohesive or exciting."
Food and Drinks Quality
Pros:
"I had the asparagus and mushroom quiche which was absolutely delicious."
"The Butterbeer was delicious, as were the muffins."
"Ordered the Butter Beer and it was amazing!"
"The coffee was great, the staff had excellent suggestions, and the decor was perfectly Potter."
"Personally tried the hot coffee Phoenix with whipped cream and the Spinach Feta Quiche. Delicious."
"The frappes were amazing and the cookies have house logos which was so cute."
"We were pleasantly surprised about how great the coffee was."