Victoria's Bagel Bistro Reviews Summary

Bagel Quality

Pros:

• "Best bagels ever, period."
• "Bagels are excellent, fresh, and delicious."
• "A toasted onion bagel with lox spread is the perfect breakfast treat on Friday morning for making it through another week."
• "Their homemade bagels are delicious to start."
• "Seriously the best bagels you can get without going to NYC."
• "These have the quality of a NYC bagel."
• "These bagels are delicious. We’re in an area used to delicious bagels, and they have some variations like French Toast and Cinnamon Sugar that can make for nice memories with the kids."

Cons:

• "Bagels are OK, definitely not the best that I have had."
• "Their bagels could use a little more seasoning, but overall not terrible."
• "The bagels we had were remarkably plain. Bagels have a flavor regardless of the type, but these do not."
• "The bagels have lost flavor and consistency."
• "Bagels have no flavor at all."

Customer Service

Pros:

• "Plus the staff are really nice and the prices are great as well."
• "The girls are always so sweet and helpful too. I’ve never had a bad experience here in all 5 years I’ve been coming."
• "The staff was friendly, the shop was clean, and the bagels were delicious!"
• "Always super-friendly staff, and the online ordering convenience is wonderful when you're pressed for time."
• "The staff is always very friendly and willing to assist with whatever you need."
• "Friendly staff and amazing food!!"
• "Not only was the bagel delicious but the service was amazing!"

Cons:

• "When I would go in the store they wouldn’t even acknowledge me."
• "Very disappointed in how I was not greeted."
• "Horrible experience every time I go in there."
• "The worst customer service and most incompetent people ever."
• "Service is usually poor and often have long wait times."
• "Terrible service 😑 and indifferent 😐 attitude."
• "The customer service is very poor. very disorganized and poorly managed."

Ordering and Wait Times

Pros:

• "Their online ordering/pickup options come in handy when you're on the go."
• "Also if you don’t feel like waiting in line, their app/online ordering service is the easiest to use!"
• "I would highly recommend placing your order online for an easy and seamless experience."
• "They have an online ordering system which seems to be working well."
• "They are fast at making orders."
• "They all work together and the wait never feels very long."
• "Service is the best."

Cons:

• "I’ve ordered online recently and have waited 15-30 min past the wait time listed online."
• "They give you a time 40 minutes after you place your online order and then you go to pick it up and STILL have to wait an extra 40 minutes JUST TO GET BAGELS TO GO."
• "Want a bagel sandwich? Oh that will be 45 minutes."
• "Why does it take over an hour and a half to make just two sandwiches?"
• "Waited in the store for over a half hour for my online order…for two sandwiches."
• "One hour pickup time for online orders is ridiculous."
• "It takes a while to get your food."

Shop Atmosphere

Pros:

• "The staff was excellent! Friendly, efficient, and up for the challenge on a busy Sunday morning. A well oiled machine!"
• "It's a very inviting place for a nice and relax breakfast with my kids on the weekend."
• "Great customer service 🤩"
• "The new remodel is beautiful, the place looks great!"
• "Definitely worth a try, they redid the interior/floors and it looks awesome!"

Cons:

• "The only thing keeping it from five stars is the atmosphere."
• "Great bagels but redesign the place! There is a line of people in the middle of the store. Doesn't help that its 10 degrees hotter inside (not great in summer)."
• "While you’re in there don’t take a close look around- the place is filthy and dim and there’s grease and crumbs in every crevice imaginable."
• "The inside is dirty. Could use a bit more cleaning."
• "Every time I go the place seems to be a little filthy. The last time I went it was disgusting so I left."