O'Bagel Reviews Summary

Taste

Pros:

• "By far the best tasting bagels in NY and NJ."
• "Best gluten-free Bagel!! I found it to be fluffy and delicious."
• "Always a great place to get yummy bagels, scallion cream cheese, egg sandwiches, and chicken salads."
• "Great breakfast sandwiches, very inventive."
• "The bagels are always fresh - I highly recommend the Ridge Diablo."
• "These bagels are AMAZING. They were crunch on the outside and so chewy on the inside."
• "The bagels have the perfect texture: soft and pillowy inside, a nice thin crust, and the perfect amount of salt."

Cons:

• "The everything bagels barely have any everything seasoning and just aren't as good as before."
• "Bagel was like leather."
• "The cheese isn’t melted, there’s a tiny amount of egg, and the whole thing is cold! Plus the bagel is hard as a rock."
• "Stale bagel with pre-cooked meat... the black Russian bagel I got was extremely mediocre."
• "The new bagels are dense and pretty meh."
• "The bagels basically taste like slightly stale dinner rolls."
• "Bagel was a bit stale."

Service

Pros:

• "Sublime sandwich creations and fast, professional service."
• "Employees are always really nice."
• "Super friendly and polite staff..fast and efficient.. didn't wait long for my sandwich either."
• "Service is efficient which sometimes means it's a bit curt, but not rude."
• "The staff is funny and highly energetic! Sure to brighten up your morning."
• "They usually have a long line out the door, but service moves very quickly."
• "The staff was courteous and the service is fast."

Cons:

• "Sucks the service is so bad because their bagels are good."
• "It doesn’t matter what you order because they’ll mess up the order and give you the wrong thing anyway."
• "I cannot stress this enough: avoid ordering anything from O Bagel."
• "I placed my order and had to wait TWO HOURS until it was ready."
• "Every time I have been there, they have either incorrectly given me something that I did not order or messed up my order completely."
• "After waiting over 45 minutes for my pickup order."
• "I’ve sat for almost an hour on multiple occasions."

Ambiance & Decor

Pros:

• "Their decor is clean, cute-ish, and functional."
• "Incredibly friendly and generous customer service in a bagelry with true character!"
• "Very urban....mixed young hip atmosphere... also very busy...great bagels and urban music.. the workers sing while preparing your food."
• "Great food, great atmosphere, and great/friendly service; there's nothing better than that."
• "Has nice outdoor seating area accompanied by bar style seating inside. Good aesthetics with friendly staff."

Cons:

• "The inside is organized a little weirdly so there’s usually a mess of people inside."
• "Good bagels and breakfast sandwiches (one of the best, if not the best in Hoboken), but the service is subpar at best and the atmosphere is what you would expect from a ‘hole in the wall’ type of establishment."
• "Also, the store is the temperature of hell so I wouldn't go near this place in Summer even for a takeout order."
• "Ordering process is an absolutely circus, bagels take upwards of an hour."

Customer Service

Pros:

• "When I show up customer service is always good, they’re nice and respectable and help anybody new to their place and the menu."
• "Also the customer service is friendly despite the chaos that’s going on in there on weekend mornings, which is greatly appreciated!"
• "Great customer service!"

Cons:

• "I don't plan to order from them again. Horrible customer service, and the bagels are mediocre at best."
• "Their customer service is actually so embarrassing/terrible."
• "Terrible organization and customer service."
• "Bagels and sandwiches are good but the service is terrible."
• "Absolutely shameful delivery. They are happy to take orders - it is the delivering part that is the problem."
• "We ordered our bagel order through DoorDash, and O’Bagel forgot our lox... it was clear that this establishment does NOT care about customer service."
• "I cannot recommend this place during busy times. It is just bad customer service."

Value for Money

Pros:

• "The Lox n Loaded ($14) was perfectly proportioned and the Bee Sting ($10) was rich and savory."
• "Best bagels in Hoboken!!! (New Jersey really) The sandwiches are amazing, love the lunchbox specials!"
• "Got a catered order from O'Bagel, and they bent over backwards to make sure it was exactly what we wanted."

Cons:

• "To ask $12 for a breakfast sandwich is a tall task, and the menu and images seem to justify such a price point but reality is much more disappointing."
• "Waited over 20 mins for my overpriced bagels."
• "Price doesn’t match Pedigree."
• "Don't get me wrong they are good, but every time I've come it's always a disappointment... Not to mention $14 for a speciality bagel?!?"
• "Price aside, you skimp on portion sizes (esp bacon and avocado) and your sandwich are literally thrown together and falling apart upon pickup or delivery."
• "The sandwich I received was completely unacceptable for the price I paid and the time I spent waiting."
• "Waited 1.5 hours for the worst bagel sandwich I’ve ever had."