LA Fitness Reviews Summary

Facility and Equipment

Pros:

• "The gym is kept very clean compared to other LA Fitness gyms in the area."
• "This LA Fitness location is only 10 minutes from my parents' house, so I decided to try it out. The facility is modern, clean, and awesome, and it has all the amenities one could ever ask for."
• "Everything was nice and clean."
• "All the free weights, machines, cardio equipment you could want plus a lap pool and basketball court."
• "It’s clean and well maintained."
• "The equipment is phenomenal."
• "Facilities are overall clean and well maintained."

Cons:

• "Machines are often broken for multiple weeks at a time."
• "Under new management Esporta thus location downgraded big time."
• "It everyday dirty and stuff broken, no comm with management attitude if u point at somthng broken or soap empty..."
• "I've been a member for the last 10 yrs. It has gone down hill. Dirty and the pool is unusable for weeks at a time."
• "This place become worth and worth !!! more than half time the pool aria is 'UNDER REPAIRS'."
• "The whole gym in general doesn't feel very clean and there are several broken pieces of equipment on the floor awaiting repair."
• "Gym looks very outdated, old equipment, old floors, a lot of equipment not working or feel like it’s going to broke down while you worked out on it."

Staff and Management

Pros:

• "Marcus thoroughly explained the benefits, cost and multi-gym usage."
• "As an employee for 7 months now, my new GM Marcus, reaches out to me to introduce himself and give me an 'atta boy'."
• "The new manager, Drew, helped us get things straightened out and set us up with new memberships doing his best to meet us at our prior membership rate and making us as whole as possible."
• "Very accommodating staff. My husband and step-sons have had a wonderful experience working out there for years."
• "Drew Duck from LA fitness helped me out in signing my son up for a membership. He was attentive and quick to respond to all my inquiries and questions."
• "Anytime I have a problem, Marcus the General Manager solves any issues that come up."
• "Professional staff, always very friendly."

Cons:

• "I didn't like the gym. The staff is not interested in their customers."
• "The person that greeted us on Friday, introduced himself as a manager, refused to provide his name, was rude, advised that he is not supposed to be responsible for any of his stuff providing wrong information and he wouldn’t let us speak to the person."
• "The front staff not friendly at all."
• "Manager gave me the wrong membership and now will not fix it."
• "The young men working there are creeping around the gym interrupting EVERY girl's workout looking for dates on Saturday night with the disguise of being a 'personal trainer'."
• "Some of the staff can be extremely rude."
• "Very rude staff, annoyingly rude."

Membership and Pricing

Pros:

• "Marcus and the sales team do a great job informing new members about the outpatient physical therapy services that are offered by Pivot under their health insurance benefits."
• "I would highly recommend this location."
• "If you are deciding between a number of gyms in the Montgomery county area, this location should be number one on your list."
• "The gym is very reasonably priced and offers a wide variety of equipment, sports and classes."
• "Would recommend this club to anyone looking for a clean friendly dynamic place to be."
• "I highly recommend coming to this gym and getting a membership!"
• "I am now a new member of LA Fitness thanks to Marcus."

Cons:

• "Also its an extremely expensive gym, will be switching soon."
• "We lost our awesome membership rate that we’ve had for the past nine years."
• "Was pressured by trainer/Mngr to buy $600 of classes, he is gone & no refund."
• "Very poor management."
• "Also, i saw a big fat roach in the ladies locker room today!!"
• "Facilities are tired and in need of complete renovation."
• "We were sucked in and the pool closed immediately for 30 days. It has been nothing but problems since Dec 13, 2023."