Crunch Fitness - Bensalem Reviews Summary

Staff and Service

Pros:

• "Ashley, she was so welcoming and also went out of her way to make me feel at ease and comfortable."
• "Julia is always so friendly and professional."
• "All the employees I have dealt with, Joe, Michele, Linda, Judy, Gina, Beatrice and Sam are all very kind, professional and welcoming."
• "Jazzy... has done wonders with my flexibility, my balance, and my over-all health."
• "The staff is very nice but management never returns phone calls or tries to help."
• "The staff was super friendly."
• "The staff are sooo nice and always willing to help."

Cons:

• "I had a lot of trouble with this location lying to me about my membership."
• "Was about to sign up but the manager Joe completely turned me off to the gym."
• "The only issue I have is with management."
• "They will try to contact the same people to book a c1 but not contact them for a change in their account."
• "One star is over-rating this gym! I called twice to confirm if the manager was around that day and they said he was. I come in and they said he hasn't been around for two days."
• "They are not able to cancel the membership without a manager working."
• "Management is horrible... Joe started off getting me on the schedule, only to never put me on the schedule and ultimately stopped even contacting me."

Facility and Cleanliness

Pros:

• "It's always clean."
• "The gym itself is very clean and the equipment is new and always in working condition."
• "The place is kept clean. I always get a good workout there."
• "For starters while we are still in a pandemic they have one of the cleanest public bathrooms."
• "The gym is very clean."
• "This place is very clean. Best gym experience ever."
• "Facility and equipment is always clean."

Cons:

• "It would be nice if management paid more attention to the members who think this is their own personal gym, and use a machine for 25-30 minutes at a time."
• "The equipment is always broken, the benches have been broke since I started 6 months ago."
• "The locker room cleanliness is sub par."
• "The air quality is stagnant and hot."
• "They do NOT enforce their mask mandate and half the staff is rude."
• "The men’s showers also does not have hot water."
• "It is missing a few pieces of equipment that most gyms have."

Value and Membership

Pros:

• "Even at the highest membership you can’t beat the value for the money."
• "I have the peak package and I think it’s really reasonable for the amount of amenities, but I take full advantage of them!!"
• "The equipment here is rarely ever down. And if it is down it is no longer than 3 days at a time."
• "I like the free weights because they go up to 120lbs, their machines are great."
• "Great freeweights and machines."
• "This gym offers everything you need for a complete full body workout."
• "I love the instructors, especially Gina, Judy and Decosta who are always there not only to teach and encourage you, but also show you how to do each exercise the correct way for maximum results."

Cons:

• "I have NEVER STEP foot in the gym except the day I opened my account but I was still paying monthly .. INSTEAD OF CONTACTING ME when my “account “ hit 1 year in December to tell me I could cancel anytime they continued to charge me the monthly fee and the annual fee."
• "I was also being charged for a year which I had no idea about because I thought I was only getting charged $30 monthly."
• "They stole my money and signed a contract. I didn’t authorize them to do that."
• "Membership is 180 but to bring my wife once a week is additional $240? Nothing makes sense, 2 memberships would be $360🤣 and I'm being charged more than double."
• "They tell you false information. I paused my account for 3 months due to financial reasons. They told me that those 3 months will be added to my “year” so instead of my year ending in December/January it would now end in March. Yea well that’s not the case.. they charged me the 59.99$ twice and won’t refund my money when I cancelled the SAME DAY."
• "The general manager argued with me that she wouldn't honor my request even if I was given misinformation."
• "This gym is a SCAM. After cancelling my month to month membership in January after trying for a month I am still being charged."