LA Fitness Reviews Summary

Category: Gym Norwalk, Connecticut

Address: 761 Main Ave, Norwalk, CT 06851, USA

Phone: +12038420012

Rating: 4.5
based on 175 reviews.

Facility and Equipment

Pros:

  • "This gym is awesome because of its size, equipment (although it could be even better), sauna (size) and general offerings."
  • "Renovations are nice. Great selection of classes."
  • "Love this gym it keeps me motivated to come back the facility is clean so many machines and the classes are fun!"
  • "LA fitness in Norwalk is definitely much cleaner and has better equipment."
  • "This place has all the amenities you could ask for, and then some; there really is something for everyone."
  • "Gym was clean, organized and is practicing social distancing."
  • "Overall, perfectly fine gym, staff is fine, machines are fine and facility is clean and presentable."

Cons:

  • "Benches falling apart. No weights on weight rack at 7pm."
  • "Locker rooms and showers were very dirty."
  • "As for the pool area, it remains the same, the ceiling and walls continue to fall, be very careful since the floor is very slippery."
  • "Machines are outdated and broken down, changing rooms are dirty."
  • "You can always tell how clean the gym floor is by how clean the locker room is, DIRTIEST GYM I’VE EVER SEEN."
  • "Lots of machines old and out of service, carpets ripped...save your money."
  • "The club and a decent amount of the equipment is dated and very dirty."

Staff and Customer Service

Pros:

  • "Kenni was professional with assisting me in creating a guest pass."
  • "The employees and Manager are very helpful and kind."
  • "Christian was also extremely helpful at the front desk with Man’aging my account details."
  • "William Hernandez was most helpful in reinstating my membership."
  • "The staff is friendly and the GM, Jose is the best!"
  • "The LA Fitness in Nice truly stands out for its exceptionally friendly staff, making every visit a pleasant experience."
  • "The staff is friendly and very helpful! Kenny and Carly are great!"

Cons:

  • "I was very excited when I first started this gym. However soon I felt betrayed because I was promised things such as WIFI by the GM (Bryan) which I will never get."
  • "The sales person was extremely pressuring."
  • "One of the worst LA Fitness gyms I’ve been to."
  • "The trainer...had an attitude was not helpful at all and I ended up canceling my membership due to that reason."
  • "First time going there with a friend, the workers and even the manager to my surprise were giving me an attitude."
  • "The representative who attended me was a scammer."
  • "Staff was always rude and unhelpful, just interested in making their quotas."

Membership and Fees

Pros:

  • "The membership fees are well worth it."
  • "Very affordable membership with a wide variety of fitness equipment."
  • "And for the price of my membership, there isn’t a better value out there."
  • "Very flexible payment options as well."

Cons:

  • "However, when the gym was re-opened, they automatically and silently activated our membership without our consent."
  • "I was charged an annual fee and a monthly fee that was different from that they’d originally told to me."
  • "They will insist that they can’t cancel or pause memberships on site because it effects their individual commission so they’ll lie to your face."
  • "Great gym, horrific scam - can't cancel my account on the phone, made me do it through physical mail, that didn't work, and continue to bill me."
  • "They told me to freeze my account when I want to cancel my membership, and I was not told that they would still charge me $10 per month and annual fee."
  • "They will say and do anything to have you sign up."
  • "Folks watch your membership fees/charges to your card."

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