Address: 2001 South Rd, Poughkeepsie, NY 12601, USA
Phone: +18444627342
Rating: 4.3
based on 142 reviews.
Cleanliness and Comfort
Pros:
"The theater was clean and comfortable."
"Overall the place is very clean, and both bathrooms feature folding baby-changing shelves."
"The screen was large, the chairs were quite comfortable, and the theater was impeccably clean."
"The auditorium was clean, the seats pretty comfortable, and the movie itself went without interruptions."
"The theater and bathroom were very clean."
"The theater is always nice and clean."
"This was a clean theatre and the staff was friendly enough."
Cons:
"Went to see a movie that was 3+ hours long and they used a theater that had no recliners, the older out of date seats."
"The last I visit, there was a horrible oder coming from the food court side, could have been the restroom."
"The chairs were very uncomfortable and so low that when she tried to sit, it was such a long way down to sit to where she hurt herself."
"Seats are comfortable but the price for snacks and drinks ruined the film for me."
"Last time I went to see the last Fast and Furious film we were in the supposed comfy chairs NOT !!!! AND I WILL NEVER GO AGAIN !!!"
Staff and Service
Pros:
"It’s okay here, the workers are very nice and it’s a large theater but the food here wasn’t the greatest."
"I would like to leave this review for an employee by the name Joey. He was so nice and super professional."
"The box office attendant was friendly and informative and the concessionist greeted us with a smile."
"Concession team are efficient, patient, helpful, collaborative, and polite."
"Had a wonderful time the employees over there were very accommodating especially Jon, Jessy and the manager forgot his name but they were very nice and friendly."
"All the staff are so nice and funny."
"Every time I have been there the staff has been friendly and willing to help make my movie going experience more enjoyable."
Cons:
"The person who takes the movie tickets older black gentleman is very ignorant and rude."
"This was atrocious. The ticker checker, old, grey hairded, deceasing man was screaming at several 13 year old girls."
"Then there was the ticket puncher. This fat, old, lazy curmudgeon was extremely rude."
"This movie theater has employees that was racist."
"Everyone seems lazy. There icee machines clearly show it's available, but yet they tell you it's not."
"This girl Nicole who took my order was extremely rude to me and was incredibly immature."
"The entire experience was ruined my Frank, Regal, and the customers."
Facilities and Accessibility
Pros:
"It's also within the mall. You can park on two sides with plenty of parking space."
"They have stadium style seating and in several rows, leg room for days!"
"It has plenty of parking. Easy access & comfortable seating."
"Bathrooms are provided near the theaters, as well as a lounge and a few games for entertainment."
"The seats are large and theaters are large enough that even in popular films you aren't too crowded."
"Clean location which is wheel-chair accessible."
"The theaters are a tiered format so you don't have to worry about a super tall person sitting in front of you."
Cons:
"Why do we need to pick a seat from a screen and then get in the theater and discover seats are too far away ??"
"Poor management keeping people waiting in line while engaging a single person’s issues."
"The commercials played 4 times and the screen was cut off."
"Was scammed of $10, we were supposed to get $21 in change but only got 11."
"I went to a 1pm show in theater #11. My seat was row c, seat 8. BROKEN."
"One change i would like to see is more attention to seating when someone selects a seat, they are not reserved, you just have to hope nobody took your seat."
"Refused my wife and 1 year old in a baby carriage at 2pm when it’s dead due to the carriage."
Value and Pricing
Pros:
"Great comfortable seating. Good rewards program."
"Love being able to go and watch a movie at the mall still."
"Definitely our go to theater. Clean, friendly service and great movie selection and times."
"I see about 10 or more movies at this theater a year and it's still the best value in the Poughkeepsie area."
"Roosevelt's popcorn butter is the real thing 'REAL BUTTER' and their prices are lower."
"Concession has great options."
"Great sound, seating makes it easy to see from almost every seat with minimal interference from other viewers."
Cons:
"The food concession is incredibly expensive."
"Prices are unreasonable though."
"The prices were VERY high (as is most theatres nowadays), but it was a great time."
"It's been awhile since we paid for a movie without using discounted coupon books, so I was taken aback by the ticket prices."
"Concessions predictably overpriced for a captive market."
"Tickets are incredibly pricey, and any snacks you get are so expensive that I literally laugh every time I go to pay for something."