Regal Galleria Mall Reviews Summary

Category: Movie theater

Address: 2001 South Rd, Poughkeepsie, NY 12601, USA

Phone: +18444627342

Rating: 4.3
based on 142 reviews.

Cleanliness and Comfort

Pros:

  • "The theater was clean and comfortable."
  • "Overall the place is very clean, and both bathrooms feature folding baby-changing shelves."
  • "The screen was large, the chairs were quite comfortable, and the theater was impeccably clean."
  • "The auditorium was clean, the seats pretty comfortable, and the movie itself went without interruptions."
  • "The theater and bathroom were very clean."
  • "The theater is always nice and clean."
  • "This was a clean theatre and the staff was friendly enough."

Cons:

  • "Went to see a movie that was 3+ hours long and they used a theater that had no recliners, the older out of date seats."
  • "The last I visit, there was a horrible oder coming from the food court side, could have been the restroom."
  • "The chairs were very uncomfortable and so low that when she tried to sit, it was such a long way down to sit to where she hurt herself."
  • "Seats are comfortable but the price for snacks and drinks ruined the film for me."
  • "Last time I went to see the last Fast and Furious film we were in the supposed comfy chairs NOT !!!! AND I WILL NEVER GO AGAIN !!!"

Staff and Service

Pros:

  • "It’s okay here, the workers are very nice and it’s a large theater but the food here wasn’t the greatest."
  • "I would like to leave this review for an employee by the name Joey. He was so nice and super professional."
  • "The box office attendant was friendly and informative and the concessionist greeted us with a smile."
  • "Concession team are efficient, patient, helpful, collaborative, and polite."
  • "Had a wonderful time the employees over there were very accommodating especially Jon, Jessy and the manager forgot his name but they were very nice and friendly."
  • "All the staff are so nice and funny."
  • "Every time I have been there the staff has been friendly and willing to help make my movie going experience more enjoyable."

Cons:

  • "The person who takes the movie tickets older black gentleman is very ignorant and rude."
  • "This was atrocious. The ticker checker, old, grey hairded, deceasing man was screaming at several 13 year old girls."
  • "Then there was the ticket puncher. This fat, old, lazy curmudgeon was extremely rude."
  • "This movie theater has employees that was racist."
  • "Everyone seems lazy. There icee machines clearly show it's available, but yet they tell you it's not."
  • "This girl Nicole who took my order was extremely rude to me and was incredibly immature."
  • "The entire experience was ruined my Frank, Regal, and the customers."

Facilities and Accessibility

Pros:

  • "It's also within the mall. You can park on two sides with plenty of parking space."
  • "They have stadium style seating and in several rows, leg room for days!"
  • "It has plenty of parking. Easy access & comfortable seating."
  • "Bathrooms are provided near the theaters, as well as a lounge and a few games for entertainment."
  • "The seats are large and theaters are large enough that even in popular films you aren't too crowded."
  • "Clean location which is wheel-chair accessible."
  • "The theaters are a tiered format so you don't have to worry about a super tall person sitting in front of you."

Cons:

  • "Why do we need to pick a seat from a screen and then get in the theater and discover seats are too far away ??"
  • "Poor management keeping people waiting in line while engaging a single person’s issues."
  • "The commercials played 4 times and the screen was cut off."
  • "Was scammed of $10, we were supposed to get $21 in change but only got 11."
  • "I went to a 1pm show in theater #11. My seat was row c, seat 8. BROKEN."
  • "One change i would like to see is more attention to seating when someone selects a seat, they are not reserved, you just have to hope nobody took your seat."
  • "Refused my wife and 1 year old in a baby carriage at 2pm when it’s dead due to the carriage."

Value and Pricing

Pros:

  • "Great comfortable seating. Good rewards program."
  • "Love being able to go and watch a movie at the mall still."
  • "Definitely our go to theater. Clean, friendly service and great movie selection and times."
  • "I see about 10 or more movies at this theater a year and it's still the best value in the Poughkeepsie area."
  • "Roosevelt's popcorn butter is the real thing 'REAL BUTTER' and their prices are lower."
  • "Concession has great options."
  • "Great sound, seating makes it easy to see from almost every seat with minimal interference from other viewers."

Cons:

  • "The food concession is incredibly expensive."
  • "Prices are unreasonable though."
  • "The prices were VERY high (as is most theatres nowadays), but it was a great time."
  • "It's been awhile since we paid for a movie without using discounted coupon books, so I was taken aback by the ticket prices."
  • "Concessions predictably overpriced for a captive market."
  • "Tickets are incredibly pricey, and any snacks you get are so expensive that I literally laugh every time I go to pay for something."
  • "Everything costs entirely too much."

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