New Jersey Athletic Club Reviews Summary

Staff and Service

Pros:

• "The front desk is always super friendly and helpful too."
• "The staff is very friendly and attentive."
• "She was kind, friendly, and took her time with us."
• "The staff there is always pleasant and happy to see me when I come in."
• "The staff is what makes it so perfect. They are welcoming and ready to assist with anything."
• "The staff here are so friendly. Carol, Ed, and Danny are so helpful and fun to be around."
• "The employees are friendly and always willing to help."

Cons:

• "The GM, Josh, can't seem to figure out how to manage the gym or his staff."
• "Seemed to be a disconnect between workers and customers (no real mutual respect)."
• "Management will lie to your face and you’ll be charged for things even after you canceled membership months ago."
• "The worst attitude of one of the staff name - Tiffany."
• "The manager was disrespectful when I called to ask about it."
• "Manager kira and front desk receptionist Marty very rude."
• "The owner needs significant help with his communication skills and manners."

Facility and Equipment

Pros:

• "I must say I love this facility it's clean the classes are amazing."
• "They have group classes that are varied for people at different fitness levels."
• "This gym as everything a training athlete might need."
• "The New Jersey athletic club appeals to me because it has everything you would ever need in a fitness center under one roof."
• "A big, clean and fun environment, I love walking around the indoor track and playing pickleball!"
• "They have everything I need! Great, large facility."
• "It is HUGE, has a basketball court, track, swimming pool, women's workout area, an area to do HIIT workouts and ab workouts."

Cons:

• "Frequently equipment is 'temporarily' broken (temporary=months)."
• "Pickleball courts are built in an angled room and far left side court doesn’t have room to serve properly or return deep balls."
• "The equipment that is left on the floor is usually 'temporarily disabled' for at least three months."
• "Pool looks vile. Lockers smell like feet and never cleaned."
• "The machines break and they dont repair them."
• "Equipment is sub par at best."
• "Most of the equipment is outdated and broken."

Value and Pricing

Pros:

• "I've been going here for a decade now. It's really the best option in the area all things considered."
• "I joined NJAC when it was Gold's Gym a couple years ago and it's been smooth sailing ever since."
• "For the membership, they may be a bit more expensive but considering the variety of amenities they have compared with other gyms in the area, it is reasonable."
• "I'm willing to pay because there just is no place better than this around here and the classes I like are included with my membership."
• "I personally love the gym. I like that it is one price and you get access to the whole gym."
• "I believe it's still the best value around and has everything you'd want in a gym."
• "Good workout space with variety of equipment, a pool, basketball, badminton and pickleball courts."

Cons:

• "For $45 a month, it is not worth the money."
• "This gym is not worth $70 a month with a $100 down payment along with $50 REVAMP CHARGE EVERY 6 MONTHS."
• "At the end of the year, they discontinued that membership and forced all members who had it to start paying double the rate we were promised."
• "Now they are charging me for the month of March and April because I gave 'too late of a notice'."
• "They kept on increasing membership fee."
• "If you want the lowest monthly rate they will ask you for a 300 dollar down deposit."
• "Increasing the price at any time."

Cleanliness and Maintenance

Pros:

• "Clean place always provide clean towels for ya shower!!!"
• "Also very clean establishment."
• "The gym is always kept clean and organized."
• "The facilities were top-notch, with clean courts and ample space for everyone to play and eat comfortably."
• "Very nice clean gym. Big basketball courts for multi person to use."

Cons:

• "This is the worst, filthy and smelly lockers with moldy carpets."
• "No one ever cleans the bathrooms. Toilet paper on the ground, toilets clogged up."
• "It's very dated and hygiene has declined (showers are moldy and smelly), the equipment is old and half doesn't work and the staff just doesn't seem to care, save your money, you're better off at a planet fitness."
• "The sauna also is known for ants!"
• "The sauna is falling apart and has a sign that says 'under repair, use at your own risk' for over a year now with zero repairs."

Management and Policies

Pros:

• "The owner certainly cares and is highly involved in this business."
• "Melissa customer service is above and beyond."