NYC Auto Reviews Summary

Category: Auto broker

Address: 301 59th St, West New York, NJ 07093, USA

Phone: +18336922880

Rating: 5.0
based on 117 reviews.

Customer Service

Pros:

  • "I am beyond happy with the services provided by Santiago and the NYC Auto Group team."
  • "Juan constantly follows up, and follows through on his word."
  • "They answered all the questions I had and were very courteous."
  • "He was always there to answer any questions or concerns."
  • "NYC Auto Thank you for your responsibility, good customer service, and for being outstanding at all times."
  • "Santiago and Joselyn were very kind and attentive with any questions or concerns I may have had about the vehicle."
  • "I am very grateful to Juan and to the service of the entire team, very polite and professional."

Cons:

  • "The dealership did not clean the car very well before it was delivered, so they took the car and had it cleaned themselves."

Buying Experience

Pros:

  • "Highly recommend checking them out before going to a dealership."
  • "The entire process was smooth, from discussing my requirements to finalizing the deal."
  • "He not only provide a great service, but educated and guide us through the process of getting a new car, all from the comfort of my home."
  • "He made the process painless and efficient."
  • "They will 100 percent take care of you and make sure you’re satisfied with your purchase."
  • "This is truly the future of car buying."
  • "Car buying convenience at its best!"

Cons:

  • "We never had to go to car dealerships and deal with pushy salespeople."

Delivery & Convenience

Pros:

  • "Car and plates delivered to your door and I didn’t have to waste hours at a dealership with my super busy schedule."
  • "I was behind the wheel of my new car within 2 days!!"
  • "NYC auto was even able to help get my car to a different state (FL, where I live)."
  • "They did all the work, made all the calls, and delivered the car right to my home."
  • "Thank you guys for making this process very easy and quick even delivering the car to my house!"
  • "He will deliver the car to your door which gives you that “awe” feeling that you only see in movies lol."
  • "The car was delivered at my house!!! Highly recommended!!"

Cons:

  • "I did not have to go to the dealership at all!"

Deals & Financials

Pros:

  • "They even gave me reductions on price to keep the purchase the most in my favor."
  • "He got me a deal I couldn’t have gotten on my own."
  • "Saving me a lot of money."
  • "I now have the car that fits my needs and below budget."
  • "Even got me a better deal than anticipated."
  • "Hands down best deal you can get in today’s market."
  • "Best place to find a car from any make and model."

Cons:

  • No cons related to deals and financials were mentioned in the reviews.

Professionalism & Expertise

Pros:

  • "These guys are very experienced in this field."
  • "Santiago has been a pleasure to work with."
  • "Very professional, clear and precise."
  • "He's very professional and the way NYC simplifies the car buying process is amazing."
  • "Extremely professional, courteous, up front and honest to get you the best deal possible."
  • "Santiago is very knowledgeable, professional and has excellent communication skills."
  • "They were extremely professional and wore masks/gloves when they hand delivered my car."

Cons:

  • No cons related to professionalism and expertise were mentioned in the reviews.

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