NYC Auto Reviews Summary
Category: Auto broker
Customer Service
Pros:
- "I am beyond happy with the services provided by Santiago and the NYC Auto Group team."
- "Juan constantly follows up, and follows through on his word."
- "They answered all the questions I had and were very courteous."
- "He was always there to answer any questions or concerns."
- "NYC Auto Thank you for your responsibility, good customer service, and for being outstanding at all times."
- "Santiago and Joselyn were very kind and attentive with any questions or concerns I may have had about the vehicle."
- "I am very grateful to Juan and to the service of the entire team, very polite and professional."
Cons:
- "The dealership did not clean the car very well before it was delivered, so they took the car and had it cleaned themselves."
Buying Experience
Pros:
- "Highly recommend checking them out before going to a dealership."
- "The entire process was smooth, from discussing my requirements to finalizing the deal."
- "He not only provide a great service, but educated and guide us through the process of getting a new car, all from the comfort of my home."
- "He made the process painless and efficient."
- "They will 100 percent take care of you and make sure you’re satisfied with your purchase."
- "This is truly the future of car buying."
- "Car buying convenience at its best!"
Cons:
- "We never had to go to car dealerships and deal with pushy salespeople."
Delivery & Convenience
Pros:
- "Car and plates delivered to your door and I didn’t have to waste hours at a dealership with my super busy schedule."
- "I was behind the wheel of my new car within 2 days!!"
- "NYC auto was even able to help get my car to a different state (FL, where I live)."
- "They did all the work, made all the calls, and delivered the car right to my home."
- "Thank you guys for making this process very easy and quick even delivering the car to my house!"
- "He will deliver the car to your door which gives you that “awe” feeling that you only see in movies lol."
- "The car was delivered at my house!!! Highly recommended!!"
Cons:
- "I did not have to go to the dealership at all!"
Deals & Financials
Pros:
- "They even gave me reductions on price to keep the purchase the most in my favor."
- "He got me a deal I couldn’t have gotten on my own."
- "Saving me a lot of money."
- "I now have the car that fits my needs and below budget."
- "Even got me a better deal than anticipated."
- "Hands down best deal you can get in today’s market."
- "Best place to find a car from any make and model."
Cons:
- No cons related to deals and financials were mentioned in the reviews.
Professionalism & Expertise
Pros:
- "These guys are very experienced in this field."
- "Santiago has been a pleasure to work with."
- "Very professional, clear and precise."
- "He's very professional and the way NYC simplifies the car buying process is amazing."
- "Extremely professional, courteous, up front and honest to get you the best deal possible."
- "Santiago is very knowledgeable, professional and has excellent communication skills."
- "They were extremely professional and wore masks/gloves when they hand delivered my car."
Cons:
- No cons related to professionalism and expertise were mentioned in the reviews.
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