China Wok Reviews Summary

Food Quality

Pros:

• "Best Chinese food I’ve ever had!"
• "Food is always hot and fresh."
• "Flavor was immaculate, I cannot wait to order again and try more foods on the menu."
• "The food is so fresh & so good! Nothing MSG-salty at all."
• "General Tso's chicken was excellent, Orange Chicken was probably the best I've ever had."
• "The food is amazing and consistent. It never lacks flavor."
• "Everything we tried was good and fresh."

Cons:

• "Fried rice was UNCOOKED, hard and cold."
• "Additionally, the quality of my orange chicken was much worse than the last visit."
• "The food was very bland batter on the chicken was mushy and Doughy."
• "The barbecue chicken was so chewy and tough."
• "The general tso and sesame was really soggy."
• "The chicken was very chewy this time."
• "The chicken was bland and had feathers."

Service

Pros:

• "The food was great but what was even more amazing was the service."
• "The customer service was great."
• "Everyone working there was extremely friendly!"
• "The staff is always friendly, quick and accommodating."
• "They treat you like instant family."
• "Best customer service EVER! The food is also fantastic!"
• "The staff is very friendly and the owner is the sweetest lady."

Cons:

• "Service was slow. We sat there waiting for take out for more than half an hour."
• "One part of our order was not filled."
• "After a phenomenal first visit we had a disappointing second."
• "The first time, we arrived when the food was supposed to be ready and waited almost an hour."
• "But we had to wait for 45 minutes."
• "The food was not really hot either, so I'm not sure what the extra wait was for."
• "Today, we had a pick up order and it was over 30 mins after the est time of pick up."

Customer Experience

Pros:

• "The owner is fantastic. She knows me by name and I don’t go more than once a month!"
• "She remembers her customers' names and it makes you feel at home."
• "The owner always remembers us, and all the staff are friendly!"
• "The owner as always was so kind."
• "Ms. Audrey always takes care of us."
• "The owner walked up to our table and was very warm."
• "The owner Audrey is very friendly and nice to everyone and will remember your name and even your preferences."

Cons:

• "After a phenomenal first visit we had a disappointing second."
• "Additionally, the quality of my orange chicken was much worse than the last visit."
• "I hate when I see customers in there mad, when they were warned."
• "After we complained, they didn’t even apologize!!!!"
• "More than 4 people were served before we were even acknowledged."
• "But when they say they are on a long wait, they aren't joking."
• "Customer service goes a long way and it isn't forgotten, whether it is good or bad."

Value

Pros:

• "The prices are incredibly reasonable for the generous portions you receive, making it an excellent value for your money."
• "Not only was the price great, the portion size was very generous as well."
• "Good portions for the price."
• "The portions are sizable and well worth the affordable prices."
• "Always a great place to get some good Chinese food at a reasonable price."
• "Big portions for the price."
• "Prices are extremely Afortable that makes me worried if they can continue their business!"