P.F. Chang's Reviews Summary

Service

Pros:

• "Had outstanding service from Debbie on a busy evening."
• "The customer service was really great as our waitress was Bianca."
• "Rico was a great server! Was attentive to making sure we enjoyed our food."
• "Our server, Bianca was excellent!"
• "Our server Maria was above and beyond."
• "Our waitress Jazz was very courteous and provided a great service."
• "Our server, Anahi, was excellent!!"

Cons:

• "The service was terribly slow. I arrived at 8pm and my meal wasn't served until 10:30pm."
• "We waited over an hour and a half for our meals, there was practically no customers."
• "Very slow service. Empty restaurant."
• "Server was a no show, we where constantly looking for her to fill water or even to order."
• "Service was slow and plodding even though the place was empty."
• "We were sat and then waited about 5 minutes for our server. Then after she came We didn't see her for another 10 with our drinks."
• "The bartender/waiter was awful: no greeting, no thank you, no professionlism at all."

Food Quality

Pros:

• "The honey crisp shrimp was good, would like a bit more sauce tho."
• "Food came out fresh and hot."
• "Now, those Brussel Sprouts were absolutely perfect for the palette. Omg!!!"
• "Their lettuce wraps are phenom. The Mongolian Beef and Sesame Chicken are among the best entrees."
• "The food was very tasty, and came in large portions."
• "Our food was excellent."
• "The food was outstanding."

Cons:

• "Did not get our entrees till 730 & the place was not packed."
• "Singapore noodles overly seasoned. It felt like I was eating spaghetti instead of the Singapore noodles."
• "Payed $65 for soggy rubbery chicken and flavorless fried rice."
• "Crispy green beans - totally bland and greasy."
• "The shrimp in lobster sauce looked a little sloppy for presentation and was bland."
• "Both entrees were very dry and bland."
• "The food looked good but it was absolutely tasteless."

Management

Pros:

• "Frank Rokos is an amazing, totally dedicated manager."
• "Victor is one of the best. He has been a manager for some time that we have been coming."
• "From the moment we walked in, Victor the manager amazed us with his professionalism and charisma!"
• "Mgr. Frank always greets us and makes sure my food allergies are always addressed."
• "The General manager is doing a Wonderful job at keeping everything sanitized."
• "Everyone is super friendly, which I can see comes from the manager Victor."
• "Victor is the definition of a great leader and his professional and good manners is definitely a great reflection of the staff and servers here at P.F. Chang’s."

Cons:

• "The manager is clearly not taking a hard look of the front of the house or does not care about cleanliness."
• "Called to speak with a manager and he said that it was strange bc there are no bugs in the kitchen lol."
• "When the manager came over after I asked a 2nd employee he had the nerve to admit he saw us waiting on the camera but did nothing because the host was training."
• "The manager really cares about the customers and company culture."
• "The waitress who messed up our order in the first place never even apologized and seemed upset that we had complained."
• "Victor also helped make our lunch more fun and added to our great experience!"
• "Dining in experience- very loud music, to the point of annoying."

Atmosphere

Pros:

• "A little but of a ride from my home, but well worth it."
• "Nice dining environment, nice drinks."
• "Loved the ambience, servers were nice and courteous."
• "The dining experience was very good, beautiful restaurant, comfortable seating, lots of room so you aren't sitting on top on other diners."
• "It was a nice, beautiful warm atmosphere."
• "The restaurant was packed and family-friendly."
• "Very Nice Restaurant to enjoy a good Lunch or Dinner."

Cons:

• "I drove 45 mins to come here, n so far not a great experience."
• "Not my favorite atmosphere, and definitely not the best chinese/pan Asian food I've had even this week."
• "Very dead atmosphere, mostly clean, very strong scent of cleaner when we entered, had headaches from it."
• "The place had an odor when you opened the doors to enter and my shoes were sticking to the floor as I made my way to the table."
• "We arrived basically at a skeleton restaurant with endless tables."
• "Compared to other PF Changs, the atmosphere/decor could have been better."
• "The tables were way too close together."