Tom's Dim Sum Reviews Summary

Food Quality

Pros:

• "The sesame balls, pork with brown sauce noodles, and piggy buns are a must try."
• "Stopped here for a quick bite before a show and it was delicious!"
• "The Shangai Fried Rice Cakes and scallion pancakes are also incredible."
• "The chicken soup dumplings: also very good and worth getting."
• "Loved it. The flavours were amazing. The crispy tofu and the pork dumplings were a major hit."
• "The dumplings are delicious and fresh, and so is the food."
• "The food was fresh tasting and well prepared."

Cons:

• "The fried chicken dumplings were okay and could have been fried a little longer."
• "Then we ordered flat noodles which were tasteless with just cabbage and carrots and more upsetting was that the dish was a todays special !!"
• "Not all their food is great and really mediocre or sub par."
• "Pretty sad dim sum. The shrimp dumpling does not have whole shrimp in them, tastes mushy."
• "Fried rice wasn't fried."
• "Ordered some wings and they were undercooked."
• "The wonton soup was bland."

Service

Pros:

• "Staff is kind, friendly and attentive."
• "Very friendly and the wait staff runs efficiently."
• "Service was fast and food came out quickly."
• "Service was quick, efficient, and about what you'd expect from a dumpling place."
• "The service was fantastic (including the little robot that delivers food out of the kitchen)."
• "The waitresses were very busy but that didn't stop them from being prompt, attentive and they did so with a smile."
• "Service throughout the meal was very attentive."

Cons:

• "Anyways the waitress was short and didn’t seem like she wanted our business."
• "This was probably the worst service I have ever had."
• "Very rude staff."
• "The staff looked like they wanted us out the second we stepped foot inside. They were extremely rude and impatient."
• "Absolutely terrible both in food and in customer service, we won't be back."
• "The service I received from an older waitress felt unwelcoming; her attitude came across as rude."
• "Worse customer service ever."

Ambiance and Location

Pros:

• "Looking for something different while visiting Philadelphia. Tom's did not disappoint."
• "A MUST if you’re visiting Philly!!"
• "This place is located under the bridge and is definitely a worthwhile stop."
• "Tom's Dim Sum in Chinatown is worth the walk to the store to sit in the beautifully decorated dining room."
• "It's cozy, staff was very friendly and attentive."
• "It's right in the heart of center City!! Very very clean."
• "This Dim Sum place is a hidden jewel in the convention center district. The decor is beautiful."