Panda Express Reviews Summary

Category: Chinese restaurant

Address: 1120 Pulaski Hwy, Bear, DE 19701, USA

Phone: +13028361726

Rating: 3.5
based on 115 reviews.

Food Quality

Pros:

  • "The food was delicious and the customer service was great."
  • "The super greens consist of kale, cabbage, broccoli, and mince garlic. They cooked the veggie fresh while I waited and they were good."
  • "Clean restaurant, good food."
  • "The young ladies who are cooking are experts. Very clean and friendly. The best service and the food is super fresh."
  • "Liked the grilled shrimp, but the vegetable bowls need to be steamed longer, very hard to chew, tried the beef and broccoli, very tender & broccoli is cooked right."
  • "I find the chicken dishes are delicious."
  • "The chicken was great! Rice was fresh."

Cons:

  • "$9 for the food plus a drink? this is not worth anyones money for food that is disgusting and makes you feel sick."
  • "The shrimp was rubbery as well."
  • "The food is unremarkable."
  • "The 'chicken spring rolls' were disgusting. Tasted like they were sitting under heat lamp for hours."
  • "The food was so hard we could not eat it."
  • "Food was under cooked, my chicken was raw on the inside."
  • "The orange chicken reminded me of a poorly executed experiment to reclaim food from garbage by splashing sauce on it."

Service

Pros:

  • "The staff was friendly and let us sample everything we wanted to try."
  • "Staff were friendly but not overbearing."
  • "The workers are very kind and happy all of the times I’ve been there."
  • "Kuddo to the staff who are engaging, making great recommendations, and doing it with a smile."
  • "Good food and nice employees."
  • "Always treat me good 🤷🏽‍♂️"
  • "Jayden and Cory, both start up future chefs who are currently trained cooks at Panda Express, both make the most perfect grilled chicken, I’ve ever tasted at any other Panda Express."

Cons:

  • "They were out of almost everything only half an hour after opening."
  • "The servers have bad attitudes."
  • "Horrible Customer Service !"
  • "Service was super slow, the manager came out 3 different times always tucking her shirt into her pants."
  • "Every time it takes over twenty minutes through the drive thru."
  • "Stood at counter for more than 5 minutes without being acknowledged."
  • "Very poor service, their famous General TSO's chicken never available."

Cleanliness

Pros:

  • "The restaurant was really clean and the staff was really pleasant."
  • "The bathrooms we're very clean. The restaurant was very clean."
  • "The place was neat and uncrowded."
  • "Clean restaurant, good food."

Cons:

  • "The restroom was absolutely disgusting."
  • "Bathroom was nasty too! Needs new manager for sure."
  • "Everything was sticky. The tables, the floors, the bathrooms all dirty."
  • "This place is nasty I had hair in my food spit in my food and they have rats in their kitchen."

Order Accuracy & Wait Time

Pros:

  • "Shortly after opening they were a well oiled machine!"
  • "Despite the crowd, I didn't notice any of their serving trays running out of food."
  • "Had to wait about 15 minutes for the food, but it was fresh, so it was worth the wait."

Cons:

  • "I ordered a family meal online at 4:30pm and the website told me it would be ready and 4:57pm. I got there at 5:00pm and had to wait till 5:30 pm to get my order."
  • "The manager offered us 2 sodas as compensation. Waiting an hour and ten minutes for an order to be completed from the time it was submitted is UNEXCEPTABLE."
  • "Waited on my food for 20+ mins the chicken was raw and rice was cold."
  • "We got charged $1 for getting the walnut shrimp and since they didn’t have it, we never got refunded."
  • "I sat in the drive thru for over 30 minutes nearly only to be told that they're 'out of food'."
  • "Can't review food i never got. 10 minutes standing at counter with no other customers."
  • "I placed an online order at Noon to be ready by 12:30. I get there at 12:45 and they haven't even started preparing my order."

Thanks! Your review is awaiting moderation.