Taste of Soul Restaurant by Ms. Nancy Reviews Summary

Food Quality

Pros:

• "The cornbread was so soft...."
• "The Habanero Mango wings were tasty."
• "The Catfish Appetizer and Fried Chicken dinner with Cabbage and Corn Bread were delicious."
• "The Soul Passion ice tea is so good and refreshing."
• "The wings were cooked well and still juicy."
• "Greens and Mac n cheese awesome."
• "The food was tasty 😋."

Cons:

• "The turkey wings were very dry."
• "The food was VERY mediocre for the prices they charge."
• "The Mac and cheese was wayyyy to milky or cheesy."
• "The sweet potatoes had no flavor."
• "Mac and cheese too cheesy."
• "The seafood sauce was scorched, the rice was salty."
• "The greens were also tough and had no flavor."

Customer Service

Pros:

• "Delicious food, friendly and attentive staff."
• "The staff are on point and pay attention to your needs."
• "Staff was very friendly will be back 1 day this week."
• "The staff is professional, welcoming and courteous."
• "The waitress appeared overwhelmed but did a great job keeping up."
• "Angel, Tamihya, and Tanaja made the experience exceptional."
• "The server was very pleasant and accommodating."

Cons:

• "The young girl at the front was NOT FRIENDLY AT ALL!!"
• "Service is horrible, they run out of food all the time, you can only pay in cash and it was freezing in there."
• "They dont give refunds and it's a cash only business. Shady to me."
• "Very inconsistent hours."
• "The person who is taking orders has no prior knowledge of the menu."
• "Customer service definitely needs work."
• "The customer service is trash and the food is just all right not worth the hype won’t be back."

Atmosphere

Pros:

• "1st the atmosphere is chill and very laid back."
• "The atmosphere seemed very chill and inviting which is a good thing."
• "The food was great and the restaurant was nice and cozy."
• "Clean and pleasant atmosphere."
• "Decor is very nice though."
• "The restaurant was clean and well decorated."
• "Wow! Finally a real soul food comfort food restaurant."

Cons:

• "The dinning room is sloppily painted a dated shade of pink, and gives off major vibes of being a former chinease restaurant."
• "There is a huge, long abandoned buffet takeing up one entire wall that just seems to be used only for displaying photos and newspaper articles."
• "The atmosphere however was terrible."
• "Food was decent but tables and chairs TOO CLOSE together!"
• "TOO brightly lit."
• "We visited in late July and there were still christmas decorations up."
• "It was freezing in there."

Management and Organization

Pros:

• "The owner was into the guest and catering they decorated the hall and served clean up it was beautiful."
• "Ms. Nancy is so approachable and I have never had a dinner I disliked."
• "I appreciate the owner Nancy reaching out to me to personally to guarantee a better experience on my next visit."

Cons:

• "DECEITFUL, UNORGANIZED, and UNACCOMMODATING."
• "Needs more staff (main dining had 2 waiters and 1 host/cashier) not well organized."
• "They really need servers with better customer service skills."
• "Even with their overpriced mediocre food I would have continued to patronize and support this local business but the lack of professionalism is an absolute deal breaker."
• "Nancy is unprofessional, has no integrity, and a poor representation of a black-owned business!!!"
• "Their customer service is by far the worst in all of the high street restaurants."
• "Staff is not trained from day one of opening the business."