KFC Reviews Summary

Customer Service

Pros:

• "As far as customer service it was excellent."
• "Keep up the GREAT WORK GUYS FOOD N EMPLOYEES ARE GREAT N FRIENDLY THANK U KFC."
• "The staff are this particular KFC and I had a very traumatic experience happen to us tonight... I commend the actions of the staff and the first responders. Good work everyone."
• "The staff were attentive and friendly... Service was Outstanding, food was perfect, the Restaurant was clean, and brightly lit."
• "The workers are pleasant and they try to fill your orders as best they can."
• "Stopped on the way home tonight. The Manager, Diontay was soooooo nice. And the staff was nice and polite."
• "Awesome experience all around! Stop in and give them a try!"

Cons:

• "Horrible service, every single employee in this restaurant was on their phones and ignored my family for 5 minutes."
• "The customer service is terrible."
• "Very rude and unprofessional!"
• "Service was horrible, took forever."
• "The worst customer service I have ever received."
• "The staff acts like you are an inconvenience to them."
• "Horrible service!!! The workers are rude and will say just about anything to you."

Food Quality

Pros:

• "Love their chicken pot pies."
• "The food was hot and delicious."
• "The Hot Chicken Waffle Sandwich was delicious"
• "Loved the original recipe chicken and biscuits, as always."
• "The food was cooked and served Hot & Fresh!"
• "The food was hot n fresh As Always."
• "Make the best chicken of all the KFC in the southern New Jersey better than Brooklawn Clementon, and pine hill incorporated into every piece the real Kentucky Chicken taste, trust me"

Cons:

• "The store looked dirty, the chicken full of fat and oil and dark color, lousy taste."
• "Food was terrible, chicken was very dry and not fresh."
• "It is the worst KFC, the restaurant is very dirty."
• "The food was (in my best Simon Cowell voice) 'Absolutely Dreadful'."
• "The chicken is greasy....not even a good presentation."
• "Food was bad, ordered ten piece wings seven of them looked like tyson chicken."
• "Very salty chicken this time around and extra crispy was more like extra soggy."

Order Accuracy

Pros:

• "The fill up was good, we were sad we couldn't switch out the coleslaw (neither of us like it)"

Cons:

• "Ordered 2 Taste of KFC meals and got zero sides."
• "We ordered and paid for 2 orders of 3 piece meal box and only received 2 pieces and one leg hard as a rock."
• "Do not order through Door Dash!!!! Order was incomplete. Everything was cold. Fries very soggy."
• "They get the order right like 50% of the time."
• "I order family meal 12 PCS with 3 sides the ones are cole slaw, mashed potatoes and French fries the ones never get in my order."
• "Gross food, don't give the side you asked for"
• "Could not here drive thru person who says there out of cooked chicken and cant make change this is Saturday almost dinner hour come on kfc get it together"

Facility Cleanliness

Pros:

• "The place itself was fine."

Cons:

• "It's beyond dirty. Your feet actually stick to the floor."
• "I would never allow my store to look so dirty"
• "Place is a mess; chairs broken, dirty overall."
• "The booths farthest from the door were still covered in other people's garbage and Chicken soon that dropped"

Value for Money

Pros:

• "The spicy chicken sandwich was really good, better than most competitors."

Cons:

• "They have an employee problem... $30.00 for a bucket of chicken. INCREDIBLE!!!!!!!!!."
• "I ordered food for 3 people and it was 60 bucks... Esp when the food was trash."
• "the food is barely worth the money"
• "I was served this today, spent almost thirty dollars on a hard chicken Sandwich, a famous bowl that look like it’s been sitting for 24 hrs."

Service Efficiency

Pros:

• "At the time I visited the store was closed, therefore I had to use the drive-thru. Service was pleasant."

Cons:

• "Place is chaotic waited in drive in for half hr and them they didn't get the drinks right"
• "They made me wait 42 min in drive through, 20 min at dodder window and another 22 minute to deliver order."
• "There was a long wait, ordering using the drive thru and having to park to wait."
• "I once had to wait 40 minutes to get my food. Drive through is also slow."
• "the manager on duty was walking around with an attitude and ignored me and the customers waiting to be helped"
• "We were waiting for at least 5mins while the employees and manager walked by us several times without greeting us"
• "Went to the Burlington, NJ location... to be told they are doing a 'Shift change' and it would be a while."