Best Friends Lifesaving Center Reviews Summary

Category: Animal rescue service

Address: 307 W Broadway, New York, NY 10013, USA

Phone: +19292928300

Rating: 4.6
based on 103 reviews.

Staff and Service

Pros:

  • "The staff here truly loves and cares for all the animals and if you choose to foster, the staff will offer plenty of support to help your animal get off to a great new start."
  • "Nice employees and volunteers that greet you immediately and answer any questions you may have."
  • "The volunteers and coordinators are very upbeat and non-judgmental."
  • "The staff is kind and is more than happy to answer any questions you may have."
  • "The staff were warm, friendly, and welcoming."
  • "The staffs were extremely sweet and kind and respectful and hardworking and on task and smart."
  • "The staff were very friendly and helpful."

Cons:

  • "Unhelpful staff, extremely uncomfortable when walking in."
  • "She talked down on my significant other as if she was below her and didn’t know anything about cats."
  • "Very rude."
  • "Then I wanted to learn about adopting a dog but the person at the desk was staring into the computer and did not really seem interested in being helpful."
  • "Not friendly. The greeter had a condescending tone."
  • "She’s very judgmental and if I dare say racist."
  • "Was treated horribly by a male supervisor."

Adoption Process

Pros:

  • "The process of adopting really seems geared to helping the pets find homes."
  • "The adoption process for a kitten took under an hour."
  • "The adoption process is very quick and efficient."
  • "The paperwork process was simple and didn’t take long."
  • "Once I decided on the kitten the process was completed in minutes and I got to take my new pal home."
  • "Adoption was sweet and simple and straight forward."
  • "The entire process was quick and easy."

Cons:

  • "Let me first off by saying, they are not a good adoption/donation business."
  • "What kind of people abuse cute trusting puppies, and sign up to foster them :`(?"
  • "The wait was about more than two hours to complete the adoption process."
  • "They literally interrogate you and talk down on you as if you’ve never owned/took care of a cat before."
  • "Imagine waiting outside in the cold for 5 hours so that you can adopt a cat for Christmas."
  • "Then, imagine receiving a phone call to come all the way back for a different kitten just to watch in horror as that same kitten is adopted right in front of your face!"
  • "The adoption supervisor puts you through an interrogation process which takes 45 min."

Facility and Cleanliness

Pros:

  • "The facility was very clean and maintained."
  • "Their center is clean and easy to see all the cats."
  • "The facility is clean, modern and monitored 24 hours."
  • "The interiors are bright, spacious, clean, and modern, and according to the staff, they were designed by an animal behavioral specialist."
  • "Amazing facility, very modern, well maintained and clean."
  • "The place is well maintained and clean."
  • "The space was clean, modern and organized."

Cons:

  • "It’s like storage mixed with a petshop feel."
  • "Definitely not safe for all the animals with all vents being covered with boxes and laundry."
  • "As a previous volunteer here the downstairs area is a fire hazard to all pets being on holding area."
  • "But they are well maintained and very clean. If you have a chance and can foster or adopt, please choose this agency."
  • "The facility is pretty much spotless and it appears that the animals are kept happy and healthy."
  • "They are way too clean and upscale to even be called an animal shelter."
  • "Very clean and a beautiful place and the staff seems great as well."

Animal Care and Welfare

Pros:

  • "It is evident how much they care for the animals, making certain that each one is safe and happy."
  • "The cats are all so well cared for!"
  • "The cats are treated like royalty and the dogs are walked and kept clean."
  • "They really take care of their animals, shots and check ups are all up to date."
  • "The animals seemed happy."
  • "First off the animals are well taken care of and the place and the animals are clean to the touch 👏, i highly recommend this place no fault here!"
  • "Each pet is neutered/spayed and microchipped before adoption."

Cons:

  • "They don’t know anything about the cats there at all."
  • "What kind of people abuse cute trusting puppies, and sign up to foster them :`(?"
  • "Poor thing couldn’t stop puking or pooping & it was obvious it was more than an adjustment issue."
  • "As days pass we notice she’s having trouble breathing and has mucus as though she had a cold of some sort."
  • "After other treatments she had a fever we even went to vet but nothing happened and they told us she might have issue with heart and her legs!"
  • "Then came Tulip, two months later and twice as big, and no longer trusting of humans. She now has nightmares when she sleeps :`(, shaking and quickened breathing."
  • "These cats deserve WAY better than what they have there."

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