"The quality hair is the real deal. 💯Human hair which can be colored lighter safely if you choose darker hair."
"When compared with the quality of their extensions, the pricing seems reasonable."
"The quality of the hair is beyond excellent and if properly taken care of will last for years."
"Love their wet n wavy in which it permits me to wear curly or have it blown out."
"They also have excellent options for wavy and curly extensions."
"The hair is soft-ish and has a beautiful wave pattern."
Cons:
"Went to this place for the 1st time and bought $400 worth of dry garbage!!"
"The hair gets everywhere and I’ve only had the hair for a week!"
"They got very tangled and matted."
"Worst quality hair I've ever had. It sheds and tangles excessively."
"The hair I received felt rough upon opening the package."
"The hair tangles a lot and looks nothing like human hair."
"The hair is shedding like crazy. It’s just horrible!!!!!"
Customer Service
Pros:
"Brought the afro kinky blend I was told how to care for the hair and what products to use everyone was very professional and courteous."
"The great customer service that was provided definitely goes a long way."
"I had a really good customer service experience and received my hair quickly for an upcoming appointment, so I appreciate them for that."
"If you are looking for top quality custom blended hair and a team of professionals who will go above and beyond to ensure you have precisely what you are looking for, you cannot do any better than Lugo’s."
"The staff is super awesome and they take time to answer your questions and guide you to what’s gonna work for you and your budget."
"Lugos, delivered a great service as the delivery was prompt (received my item within 3 days from New York to London)."
"The entire team is well-versed in their products and the customer service is impeccable."
Cons:
"Never Never Never again. These people are horrible."
"The customer service is bad and the hair is ratty."
"This place is lacking in professionalism the minute you walk in."
"The manager each time has the nastiest Attitude at this point I will just send the hair back and dispute charges with my bank."
"Not only is the hair terrible quality. The owner is a racist and so is her husband."
"Just really bad customer Service and Dry Hair."
"Customer Service is unsatisfactory as well!!!..."
Delivery & Order Fulfillment
Pros:
"I was sent twice the amount of hair, because originally I ordered the wrong curl pattern."
"Lugo’s Hair is amazing! This is my spot💁🏾♀️"
"I love ordering my hair from Lugos and Sherelle is always helpful."
Cons:
"But when my order that was supposed to be canceled got delivered some 'Tony Lugo' company. I was even more confused."
"Because of the abundance of orders, my order was delayed an additional two weeks."
"I just really hope the shipping time is not extremely long cause that’s all I keep seeing the reviews."
"So extremely disappointed in Lugos I placed an order 2 weeks in advance and didn't receive my order."
"Placed an order early Oct never received my hair and when I called the office they hung up on me twice."
"But next time please don’t tell me my order is cancelled and will be refunded, but then it’s sent out two weeks later."