Lugos hair Reviews Summary

Category: Hair extensions supplier

Address: 151 E 33rd St, New York, NY 10016, USA

Phone: +12126832900

Rating: 3.8
based on 101 reviews.

Product Quality

Pros:

  • "The quality is consistently great."
  • "The quality hair is the real deal. 💯Human hair which can be colored lighter safely if you choose darker hair."
  • "When compared with the quality of their extensions, the pricing seems reasonable."
  • "The quality of the hair is beyond excellent and if properly taken care of will last for years."
  • "Love their wet n wavy in which it permits me to wear curly or have it blown out."
  • "They also have excellent options for wavy and curly extensions."
  • "The hair is soft-ish and has a beautiful wave pattern."

Cons:

  • "Went to this place for the 1st time and bought $400 worth of dry garbage!!"
  • "The hair gets everywhere and I’ve only had the hair for a week!"
  • "They got very tangled and matted."
  • "Worst quality hair I've ever had. It sheds and tangles excessively."
  • "The hair I received felt rough upon opening the package."
  • "The hair tangles a lot and looks nothing like human hair."
  • "The hair is shedding like crazy. It’s just horrible!!!!!"

Customer Service

Pros:

  • "Brought the afro kinky blend I was told how to care for the hair and what products to use everyone was very professional and courteous."
  • "The great customer service that was provided definitely goes a long way."
  • "I had a really good customer service experience and received my hair quickly for an upcoming appointment, so I appreciate them for that."
  • "If you are looking for top quality custom blended hair and a team of professionals who will go above and beyond to ensure you have precisely what you are looking for, you cannot do any better than Lugo’s."
  • "The staff is super awesome and they take time to answer your questions and guide you to what’s gonna work for you and your budget."
  • "Lugos, delivered a great service as the delivery was prompt (received my item within 3 days from New York to London)."
  • "The entire team is well-versed in their products and the customer service is impeccable."

Cons:

  • "Never Never Never again. These people are horrible."
  • "The customer service is bad and the hair is ratty."
  • "This place is lacking in professionalism the minute you walk in."
  • "The manager each time has the nastiest Attitude at this point I will just send the hair back and dispute charges with my bank."
  • "Not only is the hair terrible quality. The owner is a racist and so is her husband."
  • "Just really bad customer Service and Dry Hair."
  • "Customer Service is unsatisfactory as well!!!..."

Delivery & Order Fulfillment

Pros:

  • "I was sent twice the amount of hair, because originally I ordered the wrong curl pattern."
  • "Lugo’s Hair is amazing! This is my spot💁🏾‍♀️"
  • "I love ordering my hair from Lugos and Sherelle is always helpful."

Cons:

  • "But when my order that was supposed to be canceled got delivered some 'Tony Lugo' company. I was even more confused."
  • "Because of the abundance of orders, my order was delayed an additional two weeks."
  • "I just really hope the shipping time is not extremely long cause that’s all I keep seeing the reviews."
  • "So extremely disappointed in Lugos I placed an order 2 weeks in advance and didn't receive my order."
  • "Placed an order early Oct never received my hair and when I called the office they hung up on me twice."
  • "But next time please don’t tell me my order is cancelled and will be refunded, but then it’s sent out two weeks later."

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