New Hair Culture and Beauty Reviews Summary

Category: Hair salon

Address: 289 Division St, Edison, NJ 08817, USA

Phone: +17323171693

Rating: 4.4
based on 153 reviews.

Professionalism

Pros:

  • "Everyone was so professional. They are very patient and thorough with their work to achieve great results."
  • "Very professional. Jimmy worked on my hair."
  • "The stylist was really professional and knows what he is doing."
  • "Jimmy took pride in his work."
  • "I had a haircut with Jimmy, and he was very professional and did a great job!"
  • "Jimmy did the perm and did my hair in a very professional way."
  • "The staff were not only skilled but also incredibly attentive, ensuring every detail exceeded my expectations."

Cons:

  • "Capable, dedicated but not professional."
  • "They are skillful hairdressers but does NOT follow instructions."
  • "Hairstylist did not follow my instructions or the picture I showed him."
  • "He lectured and bullied me into tipping way more than what they deserved."
  • "The most cruel part was the other man who was closing the shop at 7 pm, on us pointing to the shabby haircut, responding with a smirk that he was not the owner."
  • "I haven't met a jerk for a long time and today I had the pleasure to meet one at this hair salon, and he is the owner of this place-people call him Ming."
  • "He didn't know how to do that and then to add more layers he use a thinning shear scissors."

Customer Service

Pros:

  • "The staff is friendly and quick to help."
  • "This place was very welcoming."
  • "The employees there are super friendly."
  • "The reception made me feel comfortable and assured me that they will take care of me."
  • "Everyone was friendly."
  • "Everyone cares of the customer though whether it's their client or not."
  • "The staff is talented. But above all, the staff is kind."

Cons:

  • "They did a horrible job and charged arm and leg for that."
  • "Jimmy, who was taking payment at the time, immediately turned hostile when my tip wasn't up to his expectations."
  • "After this experience I do not want to go there again."
  • "The most cruel part was the other man who was closing the shop at 7 pm, on us pointing to the shabby haircut, responding with a smirk that he was not the owner."
  • "This place does not care about customers' time and experience and only wants to make money."
  • "I feel Embarrassed because they left me without hair on my forehead and burned on top of it."
  • "I haven't met a jerk for a long time and today I had the pleasure to meet one at this hair salon, and he is the owner of this place-people call him Ming."

Quality of Service

Pros:

  • "Jo is excellent! Cut my pixie exactly how I wanted."
  • "Jimmy was great and understood what I wanted from the pic I showed him."
  • "Jimmy did my hair, I had showed him a picture and now I finally have my V back so I’m happy."
  • "The hair treatment was everything!! My hair is so soft it hasn’t been like this since before I started dyeing it."
  • "The massage during the hair wash was incredible."
  • "Got Japanese Straightening at New Hair Culture and they did a wonderful job."
  • "Jimmy has magical hands!!!!"

Cons:

  • "Within a few days, her hair color is changed from light blue to gray."
  • "The layers that I got were so sloppy."
  • "I asked to get ASH BROWN highlights a year ago. However, they felt it was right to BLEACH my hair over FIVE TIMES."
  • "They’re also severely overbooked."
  • "It took 1.5 hours in reality, as they failed to lower the steamer so that it covered my entire hair."
  • "I have Caucasian hair And it is burned beyond repair."
  • "We were horrified to see that they had cut her hair too short and completely changed her natural wavy hair to a straight looking puffy hair cut."

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