"Beautiful store design, all the new stuff is on the ground floor and sale section is upstairs."
"The clothes here are so adorable and you can find prices from all ranges!"
"Pretty impressive store with a great selection of clothes."
"Gorgeous store, huge range, plenty of sizing options, great service."
"Their selection is vast, and the quality is good for a fair price point."
"Love the store, very inviting concept. The clothes are great, even if a little too expensive sometimes."
Cons:
"There wasn’t really much dresses in my size."
"The changing rooms are way too small, if one is slightly claustrophobic it's impossible to try on clothes in there."
"The coat I got last week made with weird stuff. It just kept pushing my sweater or t-shirt up."
"Terrible quality. Spent $100 on a long sleeve top only for the sleeve to almost completely come off 2hrs after wearing at dinner."
"You have to go outside of the fitting room when trying on clothes to see yourself in the mirror."
"If there is no mirror in the fitting room, why do you even have them? So intimidating trying on almost underwear contouring clothes in front of the huge line of people waiting for their turn & everyone else watching."
"No mirrors in dressing room (seriously, this is no joke), you are supposed to use a 'community mirror.'"
Staff and Customer Service
Pros:
"The staff working there that evening were helpful and friendly."
"Everyone here is super helpful with finding something that feels right for you."
"I had a great experience here! I came in for an exchange set up by the online concierge and was helped by Bianca."
"Valencia was so helpful and extremely nice."
"Shay was so sweet and attentive."
"The staff here were really helpful and friendly."
"One of the women working the floor and changing room, Ellis, is FANTASTIC."
Cons:
"Your employees are rude, pushy, and out of touch."
"Rude staff. This staff and brand only caters to white women. POC stay away!"
"Sale associates are pushy and would not respect my personal space."
"Rudest staff ever!"
"I cannot stand this environment - Your employees are rude, pushy, and out of touch."
"Do not shop here if you are black! They will racial profile you."
"It’s clear they just hate Asians."
In-Store Experience
Pros:
"I love how there’s a cute little bar inside Aritzia that serves a variety of cafe drinks."
"Beautiful interior decor and friendly staffs, it’s always a pleasant shopping experience in Artizia."
"Best Tailored work suits I have. Can't complain, the employees are so lovely."
"They have thought of all things here... engaging shoppers and helping them pair outfits & find right sizes."
"They also have a cafe with a complimentary coffee if you purchase clothes."
"You could find a cafe on the 2nd floor which serves delicious coffees for free."
"The complimentary matcha oat latte was delicious!"
Cons:
"She seemed annoyed that I interrupted her conversation with her coworker to order."
"Additionally, there were 5 young white women comfortably browsing without masks on so I let mine drop as well and was told to put it back on."
"The same girl immediately came at me saying not to film the cafe, embarrassing me in front of all of the other people there."
"Easy to get a panic attack, especially with this loud trap music."
"Staff needs to let you actually shop."
"The girl working at the cafe rudely said to a customer next to me that the cafe was closed and pointed at the sign."
"It is chaotic, there’s no order."
Customer Policies
Pros:
"I had a great experience shopping here today! Janette was especially helpful and friendly."
"One of my favorite shops in the world ❤❤."
"The staff were all so kind and helpful! The complementary drinks at the cafe inside the upper level were also very lovely and thoughtful!"
"The best customer service! The employees genuinely want to help you find and make the right purchase."
"The customer service was so friendly and attentive! I felt like I was at Trader Joe’s."
"I had a lovely experience here and would a hundred percent recommend this store to people."
"The staff were so nice in helping me choose outfits and changing sizes in the fitting room."
Cons:
"Make sure you memorize the return policy because one of the associates was convinced I couldn't return any of the items I brought in for return, citing an inaccurate policy."
"Any item on sale at all is FINAL SALE at this store. This is not posted anywhere except on the bottom of a receipt after purchase."
"Another time I was trying to return a shirt and the manager refused to do so because she saw a “sign of wear” and the tag was on the wrong place."
"They said no store credit and no exchange someone. Only can spend the same amount on a different item."
"Dealing with their customer service was a nightmare to get back money they owed me and returning anything to this store is uncomfortable because they make it awkward."
"The costumer service is horrible."
"Also the brand has a 10 day return policy which is non-standard and inconvenient."