"Service, service, SERVICE! These guys are great!"
"The staff answered all of my questions and were extremely helpful!"
"Their communication and service are excellent."
"Highly recommend great product and customer service."
"Extremely friendly and helpful staff!"
"The technician was patient with my questions and actually explained to me what was wrong with my scooter and how it was repaired."
"The owner called me personally when I had concerns about about my delivery."
Cons:
"Maxim placed the order for the larger battery, and then just disappeared."
"The scooters really are great it’s a shame the brand’s flagship store doesn’t have better customer service."
"Max and his team where to sales oriented that It ruined my experience of buying a scooter from him."
"Maxim Beckman returned my call, instead of helping with a solution, he hung up the call."
"I got cheated by these guys."
"I have no choice but to reach you again with a fully detailed review and I want my money back."
"Don’t call me again Max I’m not interested in talking to you about this review my actual review."
Scooter Performance
Pros:
"Even without suspension the Light 2 is an exceptional scooter."
"Been tested already from flat surface to trails and the recent winter storm."
"The auto cruise control was unexpected but So nice to have."
"Love my Inokim scooter, it has changed my life and how i interact with the city!"
"The speed, range and looks set these scooters into a class of their own."
"Excellent power, sturdy, and quick!"
"It’s top speed of 28mph allows me to keep up with city traffic."
Cons:
"Now, it’s been a week of riding experience with 'upgraded' service and every time I have significant difficulties to fold and unfold the scooter, it’s too tight."
"The scooter had a broken valve on the back tyre out of the box."
"the front brake had inadequate pressure so I was pretty much limited to using the rear brake only."
"Update 06/16/2021: Battery dies on me with 3 bars remaining on screen. Not even a year riding this scooter."
"I need to adjust the brakes as they are a tad 'touchy' but very effective."
"buying a tube from the inokim store however was a major headache....."
"I emailed Inokim and they blamed me saying it’s due to riding on low tyre pressure, and offered to sell me the parts."
Value and Support
Pros:
"With the deals they will give it's still more than online but what you get in return far out ways the few upfront savings."
"They ensured my scooter was delivered promptly, and provided me with support to make sure I had all that I needed and more and have provided options for continuous support."
"Professional expert repairs for Inokim scooters!"
"The staff at Inokim really honor the warranty you get with your scooter and fulfill their promises."
"Amin the scooter technician does a fantastic job whether it’s a flat or technical issue."
"They provide same day service, assurance and very little wait time."
"I highly recommend that if you live in NYC or somewhere close, to buy an Inokim scooter from the Inokim store in NYC."
Cons:
"So at the end I’m facing a charge of almost $200 which is 20% of the actual cost of the scooter which is outrageous."
"I was very happy with my purchase until I realized that I could have buy the exactly same scooter for $700 less in a different place."
"Don’t go to this place I spend over 3K scooter, including 1 years warranty, when I try to to replace with the break disfunction's, within 3 month!!!"
"Same day after the service provided I left a frustrating comment on your support team email about the high charges and never heard a respond back."
"However, they wanted to charge me like $150 for the service."
"Not to mention I found the same scooter for 700& less on freefluid scooters website."
"Yet Max accused me of working for someone named Philip."