Inokim Electric Scooter Shop Reviews Summary

Category: Electric motor scooter dealer

Address: 624 E 9th St, New York, NY 10009, USA

Phone: +13475785777

Rating: 4.6
based on 93 reviews.

Customer Service

Pros:

  • "Service, service, SERVICE! These guys are great!"
  • "The staff answered all of my questions and were extremely helpful!"
  • "Their communication and service are excellent."
  • "Highly recommend great product and customer service."
  • "Extremely friendly and helpful staff!"
  • "The technician was patient with my questions and actually explained to me what was wrong with my scooter and how it was repaired."
  • "The owner called me personally when I had concerns about about my delivery."

Cons:

  • "Maxim placed the order for the larger battery, and then just disappeared."
  • "The scooters really are great it’s a shame the brand’s flagship store doesn’t have better customer service."
  • "Max and his team where to sales oriented that It ruined my experience of buying a scooter from him."
  • "Maxim Beckman returned my call, instead of helping with a solution, he hung up the call."
  • "I got cheated by these guys."
  • "I have no choice but to reach you again with a fully detailed review and I want my money back."
  • "Don’t call me again Max I’m not interested in talking to you about this review my actual review."

Scooter Performance

Pros:

  • "Even without suspension the Light 2 is an exceptional scooter."
  • "Been tested already from flat surface to trails and the recent winter storm."
  • "The auto cruise control was unexpected but So nice to have."
  • "Love my Inokim scooter, it has changed my life and how i interact with the city!"
  • "The speed, range and looks set these scooters into a class of their own."
  • "Excellent power, sturdy, and quick!"
  • "It’s top speed of 28mph allows me to keep up with city traffic."

Cons:

  • "Now, it’s been a week of riding experience with 'upgraded' service and every time I have significant difficulties to fold and unfold the scooter, it’s too tight."
  • "The scooter had a broken valve on the back tyre out of the box."
  • "the front brake had inadequate pressure so I was pretty much limited to using the rear brake only."
  • "Update 06/16/2021: Battery dies on me with 3 bars remaining on screen. Not even a year riding this scooter."
  • "I need to adjust the brakes as they are a tad 'touchy' but very effective."
  • "buying a tube from the inokim store however was a major headache....."
  • "I emailed Inokim and they blamed me saying it’s due to riding on low tyre pressure, and offered to sell me the parts."

Value and Support

Pros:

  • "With the deals they will give it's still more than online but what you get in return far out ways the few upfront savings."
  • "They ensured my scooter was delivered promptly, and provided me with support to make sure I had all that I needed and more and have provided options for continuous support."
  • "Professional expert repairs for Inokim scooters!"
  • "The staff at Inokim really honor the warranty you get with your scooter and fulfill their promises."
  • "Amin the scooter technician does a fantastic job whether it’s a flat or technical issue."
  • "They provide same day service, assurance and very little wait time."
  • "I highly recommend that if you live in NYC or somewhere close, to buy an Inokim scooter from the Inokim store in NYC."

Cons:

  • "So at the end I’m facing a charge of almost $200 which is 20% of the actual cost of the scooter which is outrageous."
  • "I was very happy with my purchase until I realized that I could have buy the exactly same scooter for $700 less in a different place."
  • "Don’t go to this place I spend over 3K scooter, including 1 years warranty, when I try to to replace with the break disfunction's, within 3 month!!!"
  • "Same day after the service provided I left a frustrating comment on your support team email about the high charges and never heard a respond back."
  • "However, they wanted to charge me like $150 for the service."
  • "Not to mention I found the same scooter for 700& less on freefluid scooters website."
  • "Yet Max accused me of working for someone named Philip."

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