The Artist Haus Reviews Summary

Stylist Expertise

Pros:

• "I absolutely trust him with my cut & color."
• "Meghan is ABSOLUTELY FANTASTIC!! She’s very experienced, has great convo, and is SO skilled."
• "Kia is incredibly talented & her kindness/professionalism are unmatched."
• "Eric is the kind of artist who only needs a little bit of an idea of what you’re looking for and then blows you away with the results."
• "Andy always takes the time to ensure exactly what you want, and will make suggestions if you’re unsure!"
• "Mackenzie is the master of her craft, I have never trusted a stylist more!"
• "Andy Glickman is a hair genius! He has such calming and warm energy and talent to match."

Cons:

• "I did not feel like she listened to what I wanted for my hair, cut off much more than I was comfortable with after I said I wanted to keep length."
• "She clearly doesn’t listen or just doesn’t care."
• "Really disappointing experience getting my hair styled for an event… the style came out just okay but coming home to analyze it, it just looks like a lazy/rushed job."
• "The highlights were bright yellow and orange, and crooked all over my head."
• "It took 2.5 hours for her to perform a simple haircut... In the end, my haircut was mediocre."
• "I was not impressed. I had mentioned on the phone that my hair often takes ample amounts of time, since it's thick and long, however I don't think they took me seriously."
• "Very disappointed with this place, unfortunately. Maybe they just don't like working with curly hair??"

Salon Atmosphere

Pros:

• "The salon is an artistic and inviting space."
• "The interior is beautiful, with plants everywhere, and exposed brick that sets a cozy mood."
• "From their cozy art deco interior to the supreme professional products that line their shelves, The Artist Haus should be considered one of the seven wonders of the city of Philadelphia!"
• "The whole space was flooded with sunlight and adorned with lush plants."
• "The salon provided the ideal environment for comfort and beauty - it felt warm, welcoming, bright and full of creativity."
• "The Artist Haus is one of the most relaxing salons full of amazing energy! Between the awesome music, artwork and plants within the salon, it is truly so relaxing."
• "The salon atmosphere is welcoming and relaxed, making each appointment enjoyable."

Cons:

• "They never called me back to reschedule and I felt like they dumped me."
• "It's a shame because it cost me over $600++, not including what I had to pay to go to another salon to have it corrected."
• "I was even more surprised when I paid, and they charged me $22 more than the price they list on their website!"
• "Only thing is that there was power shortage during my cut so couldn't get a wash and I was told someone would reach out after to provide a blowout but never heard."
• "I ended up getting chair time 35 min. after my scheduled time... I was charged $85 for 30 minutes in the chair!"
• "While the atmosphere is unique... I left disappointed and unimpressed."
• "I hate to leave bad reviews but this experience really left me upset."

Customer Service

Pros:

• "I also so appreciate how Mack cares about being a proactive member of the East Falls community, actively supporting the vitalization of our nascent business corridor in our neighborhood."
• "Already booked my next appointment and highly highly recommend The Artist Haus!"
• "I was really impressed by their customer service & that they went the extra mile to call me."
• "The Artist Haus has such a relaxing vibe and is so welcoming!"
• "I was able to get an appointment within 2 weeks of when I called, and the receptionist was really pleasant on the phone and friendly in person."
• "I can’t say enough good things about this place!!"
• "I highly recommend Andy and the team here!!"

Cons:

• "I didn't get my hair blown out, because I was afraid of the cost, as I'm pretty sure it's NOT included in the price of a haircut."
• "Not to mention, the cost of the haircut is almost double what I would normally pay for an amazing cut."
• "I quickly contacted the scheduler, since for some reason that's the only way to reach Mackezie, and was told I probably just 'need a toner and that's the main issue, as for the placement of the highlights, she feels there's no issue.'"
• "I ended up asking the stylist to stop after an hour, because I needed to leave."
• "UPDATE: the owner called me and apologized for the issue with pricing... Out of courtesy she refunded me the difference in price between the old website listing and what I was charged."
• "I have never cried over a haircut before and at the age of 32 that finally happened."
• "I feel so sorry that you thought the comments were regarding you."