House of Biryanis and Kebabs Malvern PA Reviews Summary

Cleanliness

Pros:

• "The restaurant is clean."
• "Friendly staff and clean."

Cons:

• "The floor of the restaurant was very dirty and sticky."
• "I found gum under the table."

Service

Pros:

• "Both Ms. Vaishnavi and her peer were well accommodating to all customers' needs."
• "The service was great. Employees were humble."
• "Wonderful food and good service."
• "The staff is super cool, even chef once came and explained / clarified our queries once…"
• "The staff are super friendly and go out of their way to make sure you have a great dining experience."
• "The waiters were very professional and we were very satisfied with the service."
• "Fantastic HBK, quality food, great service and staff."

Cons:

• "Avoid dine-in, waiters are so inattentive, every time you have to get up and go to them for anything you need."
• "Worst service ever and in the counter they don’t even know how to talk to the customers."
• "Poor customer service is a choice, not a mistake."
• "Customer service is bad, online order are being a bad experience."
• "Service is Bad, Food tastes better."
• "Very poor customer service - not trained to even respond to a phone call appropriately."
• "Customer service is awful. Very loud music and felt like they giving more preferences to online orders."

Food Quality

Pros:

• "The food is so delicious, with flavors that will make your taste buds dance."
• "The basmati rice was spicy and savory with subtle flavors, nothing too much going on like rest of the biryanis."
• "The fish was a great start off to our dinner course, which was well cooked, sizzling hot from the grill with a blend of Indian spices, tasted truly delicious."
• "The gobi manchuria is delicious, their biryanis are the best in town."
• "The taste, quantity, quality, presentation everything was superb."
• "The curry was rich, creamy bursting with great flavors of green chillies, coconut, cashews and other Indian spices."
• "The boneless chicken biryani and paneer dum biryani are perfect."

Cons:

• "Worst restaurant to eat food. I ordered Spl Chicken biryani and they gave worst food which has only rice and uncooked chicken peace's."
• "But the goat meat not cooked well."
• "Food sucks and most things on the menu are not available."
• "7/10 times the meat smells bad and biryani is not so great."
• "However, some times the goat tasted not so fresh."
• "Shrimp fry tastes like raw flour."
• "The food was horrible. It was cold, not fresh and definitely stale."

Ambiance

Pros:

• "Atmosphere was pretty causal."
• "The restaurant itself has a really nice interior, making it a cozy and inviting place to dine."
• "Casual atmosphere."
• "The ambiance is casual and pleasing."
• "Whether you're there for a casual meal with friends or a special occasion, the ambiance adds to the overall enjoyment."

Cons:

• "Rated ambiance as low because initially, my family and I went for dine-in, turns out their ventilation is so bad."
• "Despite an open dining room, they crammed every customer in just a few tables in the back."
• "Small place with no AC running causing you to sweat as you eat the spicy food being very uncomfortable experience."
• "Upon entering, I swear they didn’t have air conditioner on and it was 78F outside, we all felt humid and hot inside the restaurant."

Value

Pros:

• "I would give A star for Authentic Indian BIRYANI Professional Service Large portion Great Quality And awesome value for your money."
• "Best Indian restaurant in and around philly by a country mile!"
• "Definitely a must try. Affordable, authentic taste."
• "The price and quantity is up to the mark."
• "The portions were good and the prices were reasonable."
• "One of the Indian restaurants around where we get value for money …"
• "Piece quoted by manager was real low and party was big success."

Cons:

• "This place was good before but has become beyond pathetic off late."
• "For the price it’s not worth it."
• "Food packed is very less in quantity when asked they say it is what it is and the prices are high."
• "Shocked at checkout when I was told it was $14.83 for one person, who drank water."
• "The dishes were ok and the $15 price tag that buffet is way too much."
• "Ordered only 4 appetizers and it costed $60."
• "Horrible dessert with flies around it..they leave it open for anything to fall into it, including hair."