Salon Gatto Reviews Summary

Salon Experience

Pros:

• "Salon Gatto is exceptional! Gorgeous, clean, and modern salon with knowledgeable and welcoming staff."
• "The whole Gatto experience is great, it is clean, the staff is professional and attentive, and it’s sophisticated."
• "This spot is a gem that pampers and plays attention to ALL details! Drink menu, warm towels, foot rests--- Salon Gatto covers all bases!"
• "The salon offers you a complimentary drink (water, coffee, wine) which I think is a nice touch."
• "The salon itself is amazing! Everyone is always super friendly there and it's always so cutely decorated/clean."
• "The salon is so clean, comfortable, and everyone is so friendly."
• "As soon as you walk into the salon you’re welcomed with a complimentary beverage and a big smile."

Cons:

• "I was double booked 3 times in a row and finally decided to take my business elsewhere."
• "Been here twice and somehow I never get what I ask for."
• "The hairdressers themselves looked sloppy like they never even brushed their own hair."
• "However I never got my stylist Princessa to spend more than a few mins on my hair and didn't really put much effort into understanding what I asked."
• "I was also upsold on some expensive and unnecessary products."
• "When i washed my hair i noticed big chunks of hair underneath my ear that were long and so uneven i had to cut them off by myself."
• "I won’t recommend this salon, honestly."

Stylist Expertise

Pros:

• "She knows exactly what her client wants/needs and most importantly, what they don’t want."
• "Britni is very good at keeping my blonde hair the right shade for me."
• "Brittni delivers every time! She’s honest and tells me when my idea is too high maintenance."
• "Danny listened to my thoughts and did a wonderful job!"
• "Danny is amazing at understanding what you are comfortable while finding an updated cut and color that works perfectly."
• "Danny TRANSFORMED my hair. He’s an absolute artist."
• "Each time I work with Piera she truly listens and advises on the cut and style."

Cons:

• "I regret to come here and spend my time and my money for literally nothing."
• "Scheduled a haircut with a so-called experienced specialist - Amanda...paid almost $90 for an awful haircut."
• "So ridiculous.500$ for nothing !"
• "No refund was offered."
• "I spent 280$ in the first day and she did for me a horrible color which looks like pink!"
• "Ended up with a chunk of the back missing that was so obvious my boyfriend noticed."
• "The issue I had was I was quoted at $260 for a hair color. When I went to pay at the end, I was then told since I got a blonde color, the fee would be $375 which is an insane difference."

Customer Service

Pros:

• "The personal here are super friendly, but I felt like they were in rushed with me."
• "The staff at this salon are so kind and caring."
• "The staff is super friendly from beginning to end."
• "Everyone in the salon was pleasant and welcoming."
• "Their customer service is great."
• "The staff is very welcoming and helpful."
• "They always make me feel so welcome and have the best customer service around!"

Cons:

• "I no longer use this salon."
• "Be careful with level 1 stylists."
• "I came here with an appointment, but the lady at the front desk didn’t find my appointment."