Animal Welfare Association Reviews Summary

Cleanliness

Pros:

• "It’s extremely clean in the adoption part which is separate from the medical wing."
• "It's also very clean and looks like a great place for the animals."
• "AWA was by far the cleanest, friendliest, and most organized."
• "Animals seem to be well taken care, unlike some shelters it was very clean."
• "The facility is under construction but very well-kept and clean!"
• "Very clean and friendly environment. Main shelter supposed to be getting upgrade."
• "It was very clean, no oder except the smell of bleach which is a good thing."

Cons:

• "During the adoption process we noticed that one our dog’s ears was inflamed and crusty."
• "They gave us a sick kitten."
• "The dog still has worms as we see them moving in his feces when he goes. STAY AWAY."
• "They need to make sure their animals aren't sick before adopting out."

Staff and Service

Pros:

• "The staff is friendly and helpful."
• "Super friendly staff and very outgoing."
• "Staff very friendly, animals seem to be well taken care."
• "EVERYONE of the staff members that we spoke to were sooooo incredibly nice."
• "The staff really cares about the well being of every animal here! They are very friendly and gave me a lot of instructions on how to take care of my new kitten Reese!"
• "Not only was the staff kind and compassionate, but comforting, concerned and supportive."
• "Staff are friendly."

Cons:

• "The treatment and help we got from the AWA was awful."
• "The second we walked in we were treated like $%*t."
• "Upon phone contact with extension 114, I was abused with insults."
• "There is a small short Hispanic girl that works here that is condescending and rude."
• "Ur staff was unwelcoming and unprofessional and I will never use u again."
• "I hate to give a shelter a bad review but after my experience with one worker who barged in front of me when I was looking at a cat."
• "When we proceeded to ask questions she was very rude to us and told us she basically didn't know and to go to the front desk."

Adoption Process

Pros:

• "Best animal adoption place EVER, my Ambri(Boxador dog) has been such a bless to me and my husband."
• "We did find a perfect companion, too. She's the best dog."
• "I was even informed when my kitty got re-adopted."
• "Adopting is the way to go because you are giving a pet a new lease on life."
• "The cats almost always have a volunteer playing with them!"
• "This place has same day adoptions if you get approved."
• "The adoption was so easy. The staff was friendly, helpful, and professional."

Cons:

• "Showed up at 10:30 (clinic opens up at 10a.m.) to a line that wrapped around a pond (easily 30+ people) and was told it was a 2 hour wait to register and be seen and if you left the line you lose your spot."
• "We had an appointment to look at the cats... Once we did get to see the cats for adoption, we were rushed and still told to leave at 12:30 since our appointment time ended even though no one helped us until 12:15!"
• "They claim you are able to bring the animal back if it doesn't work out however this is not the case they will ridicule you and make you feel uncomfortable."
• "Unfortunately to see any dogs outside of their cages you must complete an application."
• "Had two appointments today for my dogs to get their vaccines, drove all the way there and no one was there."
• "Horrible place, we were denied adopting a dog because of my daughters Autism."
• "They had dragged this on for months I took days off of work to be told they aren't going to do it!!!"

Facility and Amenities

Pros:

• "They offer low cost check-ups, spay & neuter and have a walk-in shot clinic."
• "They have upgraded everything, even the Vet."
• "Recently renovated. It is large and spacious with plenty of room for the animals."
• "Brand new, immaculate building has beautiful, spacious areas for pets."
• "The new AWA facility is BEAUTIFUL and the Open House was wonderful."
• "The cats have bi-level enclosures almost like little apartments."
• "It's a nice size compound, they offer a variety of different classes to help with your pet, they have a great volunteer program, and their clinic is the absolute best."

Cons:

• "During Covid-19 there is no discounts!! for Camden's residents or anyone with low income."
• "However, the neuter and spay process is a bit of an inconvenience."
• "Most animals get freaked out by loud noises yet here we are standing outside while they build the new building."
• "The Vaccine clinic is poorly ran."
• "As for the clinic, they NEVER answer the phone and they NEVER call you back."
• "They also have been building for years now and it still isn't open for spray and neuter yet."
• "They seem to have raised their prices."