Bobbi & the Strays Reviews Summary

Staff and Service

Pros:

• "Bobbi is a fierce advocate and lover of dogs and cats alike."
• "The staff was kind and patient with us and let us choose the dog we would like to adopt on a tablet."
• "Our dog was spoiled by the staff. He was fed home made chicken and was very well cared for at the shelter."
• "The animals here are so loved and well cared for and the staff here, especially Bobbi, are incredible people."
• "Everyone there was so nice and helpful caring for those beautiful animals."
• "The staff spent so much time with us, explaining everything, and were so patient."
• "All the staff and volunteers were very knowledgeable and helpful."

Cons:

• "The owner Bobbi is so rude, disrespectful to people."
• "They’re money hungry and I honestly believe they don’t care about those animals."
• "Was met with a nasty person who said they would call me back never did and every time I called I was spoken to like I was just annoying them."
• "The woman with blonde hair was disgusting and rude!!!"
• "The woman was unkind, rude, and unprofessional."
• "In terms of trying to volunteer the woman on the phone was very rude and hung up on me twice."
• "The lady here is terrible and rude and the procedures take weeks in order to get one."

Adoption Process

Pros:

• "They are very thorough and selective with the adoption process, and it is because they truly care about the well-being of the animals."
• "We were selected to adopt since we were familiar and had experience with the breed of dog."
• "They truly care about the animals they bring in."
• "They are very cautious with helping animals and consider adoptions very carefully."
• "This is a lovely organization that took in a lost dog that we found and couldn't keep."
• "Bobbi gave me updates on him and after two weeks Pharaoh was placed with a retired family with other Yorkies who could give him the care and attention he deserves."
• "Update: I was approved and the home visit was super simple and straight forward."

Cons:

• "We were rejected from an adoption purely because we’re not local (we live an hour away from the shelter in question!)."
• "Denied adoption - About 3 1/2 weeks later I finally received a phone call from Bobbi & The Strays telling me that we were not chosen to adopt the black cat."
• "They let you see a dog, fill out an application, bring your family, tell you the dog is on hold until your home visit and then they continue to show the animal and give it away without even a call or question."
• "We were denied the adoption due to the clutter in our basement."
• "After applying for a cat, scheduling a meet time, commuting several hours to the shelter in Queens, meeting with the cat, doing a virtual home tour, and purchasing / prepping everything for the expected adoption of the cat, the shelter representatives rescinded their approval of the adoption and gave the cat to another applicant."
• "It’s ultimately great that the cat found an adopter, but given the time spent working with the shelter reps and preparing for the cat, their decision to rescind the approval seemed unjustified."
• "This place practices some shady dealings, had them call references and my vet, set up an appointment to meet one of the dogs. So I then proceed to take a whole day off from my job, only for them to call me and say 'someone else adopted the dog'."

Facility and Cleanliness

Pros:

• "This is a small one, but the inside is very clean and the animals are very comfortable."
• "This place was immaculate & the animals all looked very well cared for which is great."
• "The shelter is spotless!"
• "I love this place....all the animals are running around loose. Place looks and smells clean. The staff are friendly and knowledgeable."
• "Wow! The faculty and facility are superb."

Cons:

• "No dedicated room or area to bond with a cat - The Cattery is so small there’s hardly any room to move around."

Communication and Professionalism

Pros:

• "As soon as Joanne picked up the phone I knew my kitty would be safe."
• "Louise is also so lovely, she answered our every question and was the one who introduced us to our little poodle."
• "Thank you for all that you do and please keep up the great work."

Cons:

• "Avoid this place."
• "The lady who greeted me wasn’t the friendliest, made me feel as though my volunteerism wasn’t so important."
• "It would also have been nice to receive a phone call telling us that our application was not approved."
• "She said they’re full, which I understand. I asked if she knew any other resources and was told 'Google it. Goodbye.'"
• "This place never has dogs available."
• "I became emotional hearing what Bobbi was saying and she said I was stressing her out."
• "The lady that answered the phone replied with a cold, sharp tone: 'Kittens grow into cats'."

Discrimination and Bias

Pros:

• "Bobbi, you make me a believer that there are good people in this world and the work that you do is invaluable. Thank you!!!"

Cons:

• "NASTY SET OF RACIST PEOPLE!!! IF ZERO STARS WERE AN OPTION THEY WOULD GET IT!"
• "TREATED RUDE, we when here to adopt a dog. GLENDALE LOCATION.. did not know we had to do an appl. ahead of time. we when to open the door the girl w glasses and curly hair ran out grabbed the door from my hand, stepped outside then proceeded to read the sign on the door, she never gave us eye contact (I guess because we are black) did not say your welcome."
• "I live close to this place and my god its insane the amount of racist claims. As a black man with an Asian girlfriend I plan to not go! I believe victims and this is so many to ignore."
• "The owner is very rude! I have to rehome my dog and was shamed for it."
• "She replied by saying you can’t depend on family because they never come through."
• "I called and talked to Bobbi, told her that I was disabled and my situation why I had to give up my dog and she told me to sleep in the streets so I would not have to give my dog up."
• "Unfortunately Bobbi has decided we were not good enough for her high standards which seem to be getting higher."