Billy Beez, Palisades Center Reviews Summary

Facility and Cleanliness

Pros:

• "Very clean facility and the prices are appropriate."
• "It's an awesome place for young children, my grandkids loved it!!"
• "The place was clean and well kept."
• "Very clean attentive staff."
• "Clean, well maintained, and monitored."
• "Very clean! Tons to do for all ages! Much bigger than expected."
• "The place is always clean even when crowded which is great."

Cons:

• "Facility is old, poor maintenance."
• "No soap in the soap dispenser, empty paper towel dispenser."
• "Went there on a Tuesday afternoon, my kids had fun but the place was disgusting. Found a huge dead cockroach right in the middle of the front toddler play area."
• "Mats in the maze are greasy and dirty."
• "I didn't like that not one of the hand sanitizer machines had anything in it."
• "Absolutely, chaotic! The indoor playground is poorly constructed."
• "To add to that the bathroom could have been cleaned as the day went by because when I went to use it. It was a bit dirty."

Staff and Customer Service

Pros:

• "I had a birthday party this past Friday for my daughter and let me tell you how AWESOME our party host Crystal was. She was attentive, helpful, well prepared and so sweet."
• "The customer service given from Nia was so awesome."
• "Very fast and helpful staff, Davion in the front was so sweet explained everything to us and soothed my concerns about losing my sister with the gate security and the play areas being connected."
• "All the staff were friendly and watching out for what was going on around them."
• "The employees for the most part were friendly, patient and with a smile."
• "The staff was very friendly especially Sharon new she was the best!"
• "The staff has been friendly and kind with every interaction."

Cons:

• "Absolutely horrible experience here with terrible and inconsiderate Management and staff."
• "Service was just ok, staff seemed knd of rude."
• "I was very disappointed with the staff very rude."
• "The 3 girls in the front are not helpful, not welcoming, they have a poor attitude and horrible customer service skills."
• "The staff are extremely rude, don't even dear to ask questions."
• "The staff are very rude."
• "The staff are excessively rude and could not care less about guests of this facility."

Value and Pricing

Pros:

• "Price is worth it!!"
• "The prices are resonable as well."
• "It's about $20 for a full day of fun."
• "The tickets are relatively cheap, kids around $20 and adult for $7."
• "Billy Beez is affordable and does not limit the children's play time."
• "Priced right with no time limit so kids can spend hours on hours getting that energy out and having fun!"
• "It is definitely pricey but worth the trip."

Cons:

• "If you have multiple children and 2 adults then open your wallet or you will have to look at the disappointed look on your children's face."
• "The price of $21.00 for children above the age of 5 and the price of $12 for children below the age of 5 is a little steep unless they have the time to play all day long."
• "They charge for an adult to just sit there with their infant who is less than a year old."
• "place feels a bit expensive, but it IS huge so idk."
• "Overpriced and disappointing!"
• "$22 small pizza???"
• "Overpriced food, frozen microwave food."

Safety and Security

Pros:

• "They’re very good with controlling who’s with the kids, with a bracelet."
• "Thing I really like is that they don't let the kids out without a matching barcode scan of the bracelets with the parents."
• "I REALLY appreciate that they do that because it's very easy to lose your child there and any crazy person can kidnap them."