A1 Passport & Visa Services - Same Day Passport New York, Passport Renewal, Emergency Passport, China Visa, UK Visa Reviews Summary

Speed of Service

Pros:

• "We were able to come right away and have our passport ready the next day."
• "Ravi and his team helped me get my passport in just 3 business days."
• "They managed to get my passport get to me in less than 3 days."
• "They obtained my new US passport on a same-day basis the next day at 6 pm."
• "I got my passport on time in 3 days."
• "They saved my trip and made the impossible possible!"
• "Within 24 hours my passport was expedited and I am now going to be able to make my trip!"

Cons:

• "Honestly the process was a bit costly, but what can you expect for such an expedited service."
• "It took 4 days for them to let me get visa."
• "Passport service told me 12 to 18 weeks they got mine expedited in 15 days."

Customer Service

Pros:

• "The service is not cheap, but the peace of mind and kind, efficient service is PRICELESS."
• "You’ll be in great hands!"
• "So professional, excellent communication and the nicest, most helpful staff!"
• "Plus they answered my call on the weekend, when no one else was available."
• "Ravi was also very responsive to my emails and phone calls."
• "Ravi and team were amazing and so kind!"
• "When I went to office I was greeted with empathy and the most professional customer service I have ever received."

Cons:

• No negative comments regarding customer service were provided in the reviews.

Professionalism

Pros:

• "They are very professional and easier to work with, and I highly recommend them for your passport renewal needs."
• "Professional, courteous, and experienced. Thanks Ravi and team!"
• "Very pleased with their attention to detail and professionalism."
• "He was very polite, professional, and explained the process throughout the way."
• "Ravi runs a trustworthy business — if he says he will make your passport happen, he will absolutely get it done."
• "The customer service was outstanding, and he was incredibly knowledgeable and friendly throughout the process."
• "Ravi and his team goes above and beyond to make things happen quickly and smoothly."

Cons:

• No negative comments regarding professionalism were provided in the reviews.