uBreakiFix - Phone and Computer Repair Reviews Summary

Customer Service

Pros:

• "Best customer service I have received in a while."
• "Everyone was very kind, very professional and the whole ordeal was shockingly inexpensive."
• "HERNAN deservers a customer service award. Great communication, patient, and empathetic."
• "The gentleman was fantastic and clearly knows his job."
• "The owner was knowledgeable, professional & friendly! He took his time to explain the process of the repair."
• "The tech Andreyna was VERY personable and easy to work with!"
• "They’re very kind as well as knowledgeable on how they’ll repair your device."

Cons:

• "I WAS SENT TO THIS LOCATION THROUGH VERIZON, I WAS IN THE SYSTEM AND WALK INTO THIS STORE AT 4:20PM THE GUYS DIDN'T SEEM LIKE THEY WANTED TO TAKE ON A PROJECT AT THAT TIME."
• "When he went to pick up the phone they gave him a completely different price which came up to $103.42 just to change a freaking battery."
• "Poor technical support /customer support. Avoid this location."
• "Almost immediately was met with unnecessary sarcasm."
• "The manager at Court st told me it was 'too much paperwork.'"
• "I was originally quoted $300 and two weeks later, I got a call from them stating the keyboard needed to be replaced for another $100."
• "Most of my questions were answered with a 'yep' or 'nope', as if I were in kindergarten, with no eye contact."

Repair Quality

Pros:

• "UBreakiFix is the most convenient way to get your phone repaired."
• "In a few short hours my screen was replaced, my phone was back in my possession."
• "The staff was knowledgeable and friendly."
• "They fixed my phone in the 2 hours they said it would take and now my phone is as good as new!"
• "The turnaround time was only 2 hours despite this being a walk-in and the replacement amounted to $80 + tax – very reasonable in my opinion, especially since the repair comes with a 90-day warranty."
• "They fixed that like it was nothing if had only known a place like this exist earlier with such reasonable prices I would have come to UBREAKITIFIXIT years ago."
• "This was so convenient. My phone went completely black for no reason and the very sweet guy working here fixed it in 2 hours!"

Cons:

• "Had I know it was going to take 5 hours I would have chosen different repair shop."
• "No one contacted me that my phone was fixed even though an alternative number was left and they had my email."
• "The fingerprint sensor was pushed in deeper and didn't have that flush feeling."
• "This was not a hardware issue. Poor technical support /customer support."
• "Editing my review. Recently my phone wasn't working properly so I had to bring it into another place near me."
• "I had my broken screen on my phone repaired here, and discovered my stylus was missing after I brought it home."
• "The previous repairman didn't lay the back panel properly and it damaged other components."

Communication & Professionalism

Pros:

• "Would absolutely recommend!!"
• "Absolutely excellent service!"
• "Both of these gentlemen provided excellent service and they both excel in professionalism, customer support and repair."
• "They do a really good job explaining to you what has to be done, The work is done efficiently and they are incredibly knowledgeable and professional."
• "I cannot recommend a better business, brand, and service when uBreakiFix exists."
• "Very friendly. Texted when he was on his way and when he arrived."
• "Techs are super professional and helpful-- thanks Jasmine!!"

Cons:

• "He behaves nicer before you give them your phone."
• "I’ll just be sure to never use this service again, unfortunately."
• "This location is terrible. They can't seem to get their information straight."
• "One of the staff members seems to have no idea about what he's doing."
• "Was waiting for a tech to arrive for 2 days."
• "Very very rude guy at front desk talk down to me like I’m some dummy."
• "Guy, rude or socially awkward I don't know, said didn't have the bandwidth."

Pricing & Transparency

Pros:

• "The price was fair to fix the glass and they had the part on site."
• "Cannot recommend this place enough! The entire experience was amazing—the customer service, diagnostic test (which was free), transparency of pricing/payment, and speed of fixing."
• "The pricing was very fair as well."
• "Only paid $152 to fix my pixel 4a screen compared to the $260 everyone else was trying to charge."
• "I paid a slightly higher price than sending my phone in for repair to manufacturer, but the turn around time was way faster and they are certified technicians, so no worry about voiding my warranty."
• "The price was also fair, similar to all other places I had called."
• "I was really impressed by the price and by how fast they fix it."

Cons:

• "I was told to wait a bit longer because testing was being done to the phone."
• "I went online and was quoted a price of approximately 129.00 when I got there that price turned out to be 240.00."
• "Went in to repair my S10+ screen, and replace cracked rear glass as well while at it. They quoted me around $375 plus taxes for the repairs. A brand new S10+ at the local Best Buy goes for $250. What a ripoff."
• "They wound up replacing more than the screen and it took a bit longer than I expected."
• "Nearly $600 later and I would have been better off going literally anywhere else."
• "Paid $185 for this to happen 4 months later."
• "The store 'notes' are inaccurate, in fact, I was told that the person I spoke to regarding my screen and cameras did not even work at the store??"