Barnes & Noble Reviews Summary

Atmosphere & Layout

Pros:

• "I love the warm welcoming atmosphere here and in the rest of the store."
• "The top floor is the quietest."
• "Such a great place to take a shopping break in the middle of the city."
• "Best place to find yourself in books after a long walk around Union Square."
• "This location always seems busy but not chaotic."
• "It's such a fun place to get lost in!"
• "This is a wide open store with nice calm lighting and a Starbucks (...) Inside."

Cons:

• "But for a building with four floors and a cafe, I expected so much better."
• "The café has maybe half the number of seats it could hold, and there's no other seating in the entire store."
• "Not really clearly organized though."
• "That amazing bookshop has 4 floors. That looks great, but it’s not really a good thing for a tourist, because you can’t really enjoy the 4 floors."
• "A word of caution, this location has 4 floors, so bring a map and some breadcrumbs."
• "There just isn’t anywhere to sit in the stacks."
• "No one asked me if I needed help finding anything among the floor staff."

Customer Service

Pros:

• "Staff was super friendly and helped out throughout the whole process."
• "The staff is very helpful."
• "The friendly customer service staff does a great job keeping everyone who visits its bookstore happy."
• "All of the staff were very friendly."
• "Very friendly staff."
• "The staff are very kind and helpful."
• "The workers are also really nice."

Cons:

• "The only thing that sucks is trying to speak to someone on their phone."
• "I felt very uncomfortable with the security and the staff at the front cashiers."
• "When I contacted them they were rude and dismissive."
• "The staff was agitated/rude."
• "The staff I interacted with was nice but not a lot of help on the floor and at the help desks."
• "The only issue is that I can never FIND a staff member."
• "The staff at the Barns & Nobles were uninterested in helping and got annoyed when asked where something is."

Facilities & Amenities

Pros:

• "They serve Starbucks coffee and other nice desserts, and the seating area is huge with large windows that look out onto Union Square."
• "Great selection of books (we bought several each!) along with stationary, gifts and a nicely stocked Starbucks."
• "They have pretty clean bathrooms."
• "Their sport and art / photography sections are huge."
• "Everything you can ask for in a bookstore, plus a Starbucks cafe with a view of the park."
• "There is a large cafe on the third floor with lots of seating."
• "They have a coffee shop. They have bathrooms."

Cons:

• "It’s a bookstore, am I supposed to wait in line and spend $20 just to use your restroom?"
• "Got rid of their public restrooms due to 'theft'."
• "They don't have enough bathrooms relative to the size and great location of the place."
• "People who want to preview a book for reading really have no place to sit."
• "At times, it's hard to find a place to sit and have a cup of coffee."
• "The only complaint I had that the restrooms are too limited for such a large bookstore."
• "They need to work out more space for STARBUCKS and provide more seats in other parts of store."