"The bookstore is well laid out with a wide selection of books and stationary and gifts."
"Sells really good books also sell any type of book that you need."
"They have a great clearance section on the first floor with books going as low as a dollar."
"Their book selection is vast."
"However, this particular location has a wider selection of books than I've seen, especially in the education/learning section."
"I love this Barnes and Noble, such a wide selection of books!"
Cons:
"The number of books has decreased."
"I personally am more interested in some of the Manga which is kinda lacking here if you like some of the smaller stuff."
"The book we were looking was not there though😌."
"Also, this Barnes & Noble is severely lacking in it's ART book selections, especially where concerns literature pertaining to the art and instruction of the Tattoo trade."
"I would have rated higher but the book selections seem to be getting smaller. More toys and accessories like socks and puzzles."
"There was a separation of each section, but nothing alphabetized according to author or title."
"Like Barnes & Noble but found this one to be a little congested in the organization of their books, etc."
Customer Service
Pros:
"Big shout out to Vicky and Alex who helped me today!! Website didn't allow for me to complete purchase. They helped me in store!! Great customer service."
"Staff are friendly and knowledgeable."
"Staffs are very energetic, attentive, warm welcoming."
"The staff was helpful in helping me find what I was looking for."
"The staff is always helpful and professional."
"Great customer service! I called to ask about in-store availability of an item and not only did someone immediately pick up the phone, but they were friendly, knowledgeable and very helpful."
"All very friendly and helpful, their love for books and knowledge of product made the experience enjoyable."
Cons:
"Customer service lacked enthusiasm, seeming a bit annoyed and reluctant at my questions and request for assistance."
"Customer service is horrible. We spent $100 and the cashier was incredibly rude."
"This store in Exton has good collection of books but staff here is VERY rude."
"Omg the staff is so lazy and wouldn't help me at all."
"When i approached a worker to ask where to find what i needed, he rolled his eyes before acknowledging my question."
"Attempted to get the attention of an employee who was an older lady with white hair. She promptly whipped out a cell phone and headed in the other direction."
"I have been trying to get help for the past 10 minutes asking 3 different employees for help and every one of them completely blew me off."
Ambiance and Facilities
Pros:
"An in-house Starbucks draws people in."
"Great place to find books magazines and have a cup of coffee."
"Starbucks, and a relaxing atmosphere - authors visit, and programs for kids- something for everyone."
"This store is really nice compared to some. This is a two level building."
"Two floors with enough seating and a cafe."
"A great space for reading and meeting!"
"This B&N has a cool layout, is pretty spacious, super clean and just 'feels' like a reader's haven."
Cons:
"Not much convenient parking as it is a shared lot."
"The building needs a little TLC. The bathroom is gross. They were out of hand soap."
"Cafe is no longer Starbucks so they do not honor Starbucks cards etc."
"I felt that it was a little cramped and there were not enough chairs for everyone."
"The only bathroom is on the second floor behind the kids section, very out of the way."
"It was a little hard to navigate to the section I was looking for since I've never been at this one before."
"Getting park near to store is quite moderate challenge."
Pricing and Value
Pros:
"They have a great clearance section on the first floor with books going as low as a dollar."
"They always have a nice selection of low price books at the entrance."
"Love this store! Super staff, tremendous variety, and if out of stock, associates can order."
Cons:
"Although I feel they are overpriced."
"Found that the price of books in store are a bit higher than what they have on their websites."
"When I checked out I was charged $19 and change when online it was listed as discounted at $15.99."
"It's very expensive."
"But to buy books? Not a good choice. Find a book here, skim it, and then look it up online for a much better price."