"Sean was incredible, very caring, and overall an amazing salesman/person."
"They are extremely professional, kind, and a pleasure to work with."
"Sean & co helped me get set up on a new electric scooter, and even though they were busy as hell I found them really communicative about the bike and the process."
"Sean took the time to walk around the bike and explain everything that would be done."
"I took my friend to buy a new scooter from brooklyn mayd and was amazed with the service we recieved from the staff."
"The staff were quick to rectify the misunderstanding and we were able to clear it up once I picked up the bike."
"Everyone was very helpful and patient, Mike… thank you man!"
Cons:
"This place don’t do repair jobs at professional level, i got a bike fix at this place and they were not able to fix it properly and was still missing parts to install that i paid for."
"They charged me over $5000 extra for servicing my motorcycle after quoting me for 'no, more than $1500,' according to Sean."
"Over charge for same work... You guys need to learn about customer service!!!!!!!!!!!!!!!!!!!"
"Everyone from the NYC motorcycle community that I have met told me this place is ripping people off."
"The owner Sean is a LIAR. HE WILL CHARGE YOU FOR WORK THAT IS NEVER DONE AND PARTS THAT ARE NOT PUT ON."
"Customer service and communication couldn’t be worse."
"I DO NOT RECOMMEND THEM BECAUSE THEY WILL STEAL FROM YOU IF YOU LACK KNOWLEDGE IN REPAIR SERVICE AND IF THEY DON'T KNOW YOU."
Pricing
Pros:
"Not only is the service amazing, so are their prices."
"Sean did An AMAZING job on the bike, gave me a great fair price, did free pick up for me and also gave me great advice on how to properly take care of the bike."
"Fair pricing and Sean’s expertise are second to none."
"He was fair with his prices and I know cause google and contacted other shops and I know he did good by me."
"Completed the work I needed on my bike in a fast an efficient manner and charged me a more than fair price."
"Prices are more than fair and everyone is super informative and friendly."
"Went to go on a ride and found a nail in my tire. BMW was going to charge me 200 for the tire and whatever else to mount it, but this shop was able to to repair it for a little under $150."
Cons:
"It went from $125 -500 just to put some tail lights and I was never notified until I went to pick up my bike."
"Charging double MSRP for a bike allegedly due to 'set-up, taxes, and other fees.' Price gouging."
"Even basic maintenance is slow and expensive."
"this place completely ripped me off for a new set of tires for my bike."
"Brooklyn Mayd charged me 1.5k more than what is considered 'standard'."
"They overcharge you for no reason I went for a flat and saw I couldn't go anywhere the big boss wanted to charge me $120 and wait 2 hours."
"Seriously, They charged me over $6000 to service my motorcycle, and they did not replace not one part."
Professionalism
Pros:
"They have exclusive bikes, great relationships with manufacturers, extensive selection & they live and breathe this power sports lifestyle."
"Motorcycling is a brotherhood/sisterhood and Brooklyn Mayd is a great example of that."
"excellent excellent excellent, wow, super knowledgeable owners that I trust completely, just got a royal enfield meteor 350 and I couldn't be happier."
"The entire staff is helpful, knowledgeable, and courteous."
"Very educated and smart people working there."
"Accessories were the perfect look, parts made repairs go great, and the team here knows what they are doing with the bikes."
"The owner is very knowledgeable and has been in the bike game for a long time."
Cons:
"I’ve had numerous bikes and been to many shops. This is by far the worst."
"The owner Sean is nasty to customers and Prices are way too high."
"i asked the guy that work can he perhaps take a look he just brushes it off 'we don't work on bikes like those'."
"***WORST SHOP IN NYC***... The owner Sean is a scumbag! He takes advantage of his customers."
"The owner/ manager Sean is very unprofessional & does not keep his word on anything he says, does not keep you informed on anything you ask for your repairs."
"The owner Sean is a LIAR. HE WILL CHARGE YOU FOR WORK THAT IS NEVER DONE AND PARTS THAT ARE NOT PUT ON."