Cycle Gear Reviews Summary

Customer Service

Pros:

• "Mark came right over and helped me out almost immediately."
• "Staff was super friendly and extremely helpful."
• "The gentleman that helped me was very professional and helpful."
• "Such a wonderful experience shopping at Cycle Gear. My salesperson was Eric- he is very knowledgeable and offered options on different helmets and communication systems without pushing any bias."
• "The salesman Mr Reuben, at this location was both helpful and professional while providing excellent service."
• "The staff there are very friendly and helpful whether it be on the phone or in the store."
• "The team at this location was extremely helpful and attentive to all of my questions, provided excellent suggestions that matched my needs, and were overall great to work with."

Cons:

• "However, they did a very bad job in their transition to their new system, which left me unable to use my warranty."
• "Customer service is very poor."
• "Purchased a bluetooth headset, staff not very pleasant or helpful in helping me get it up and running on my bike."
• "Sales guy was very unprofessional and seemed like didn't want to work."
• "Staff is not the most friendly."
• "Twice now I have gone in only to be basically ignored when I try to check out."
• "Horrible return policy! Spent more than 400$ and the boots(200$) were not my size When I came back to return it (1 hour drive one way) they said it’s used and dirty (see picture) And we not accept USED stuff back."

Product Selection

Pros:

• "They had so much stuff there and the worker, i'm terrible with names but her name started with an L i think, she was AMAZING."
• "First time visiting and will definitely be coming back. A good selection of gear and equipment for a good price, from brief browsing I did."
• "Great variety of gear and pretty reasonable prices."
• "Cycle Gear had way more selection than I expected."
• "They have a very wide selection."
• "So many different kinds of Motorcycle gears, including imported protective gears (helmets) and other gears such as motorcycle clothing and apparels."
• "Great selection, lots of oil and odds and end you might need for your bike, great selection of gear."

Cons:

• "Stay away from this place."
• "No helmets larger than 2x."
• "As far as the store, it was no good for me. I'm a 6-4 280lb man and the store had very little to no gear in my size."
• "Selection is so minimal most people probably have a greater selection in their garage."
• "All around selection was minimal, women's selection is very minimal and what they do have in women's is very minimal in size."
• "The store could use more inventory as they did not have the size of the original helmet I wanted and needed for the next day."
• "The few things they have are beat up and dusty and look used."

Price & Value

Pros:

• "What I was most impressed about with this place was the prices. Very reasonable and nice selections too."
• "Top gear great place had all I needed and at great prices."
• "The VALUE of their products are 'OFF THE HOOK' ....So, .....get in there!"
• "Reasonable prices and a good selection on hand of riding gear as well as motorcycle maintenance items."
• "I got a great deal on all my gear by signing up for their rewards program!"
• "They worked around my budget, and listened very well, even ended up saving me some money with their suggestions."
• "Great place to buy your gear from! Everyone is extremely nice and if you need help they will be there to guide you through everything."

Cons:

• "60/yr for membership is only useful if your buying $500+ Every yearor getting lots of stuff delivered."
• "The manager said the best he can do is return 130$. I’ll never come back Buy online."
• "I found the same jacket on J& P's website $50 less than Cycle Gear- will see about the price match."
• "Affordable product line but I'll stick to the higher quality stuff."
• "Price online was different than in the store. The sales person corrected the issue, but having different prices is very misleading."
• "Received April issue today deals good till 23rd April tried to order over the phone bluetooth carda packtalk bold JBL dual sku 447997 listed prices $339.95 sales prices $288.95 representatives said can't honor the price for the dual it's mis print Sorry is that customer problem not at all."
• "Save yourself a trip and order from RevZilla."

Store Experience

Pros:

• "It’s Like a motorcyclist candy store. My eyes were darting from one end of the store to the other."
• "First time at store. Great customer service. It's like a Candy Store for bikers."
• "Cycle Gear provides a location where you can try on, touch and feel products before buying them."
• "Nice to get hands on the product to see what your buying."
• "The moment I stepped inside the staff made me feel like part of the Brotherhood of motorcycle riders."
• "Very nice place, knowledgeable staff that are very patient with you as you try to figure out just what you want."
• "Very welcoming and friendly staff, good product knowledge, great selection."

Cons:

• "I am at the store and cannot even get the stuff ordered that I needed without paying for it with a credit card when I also offered to pay for it in cash."
• "Needless to say that we didn't buy any needs from there and will not return."
• "Never going back."
• "Nice store but guy followed me around like I was going to steal something."
• "Really interesting update. Downgraded from 4 stars to 1. Pretty sure I'm not going back. Sad."
• "The staff followed me all around the store while I was browsing for parts and oil and made it very awkward."
• "I will never go there again & will tell ALL my riding friends."