"Superb customer service. I needed to get sized for a helmet. Thomas and Jose assisted with the entire process."
"The gentlemen that helped me with my lies chase was beyond helpful."
"Wonderful customer service always friendly extremely knowledgeable in all aspects of the motorcycle industry."
"Fast and courteous."
"The guy that helped me and my son was sooooo nice. All the people working there are very nice, helpful and friendly!!!!"
"Everyone is knowledgeable and fun."
"The clerks at the store were excellent."
Cons:
"I'm looking for another location to purchase my gear going forward."
"But lately I find the customer service needs improvement."
"Sales person stopped waiting on me to assist another customer & worker and I had to wait for him."
"Short guy and very rude."
"Stopped by for some coolant for my bike, the staff was helpful but not really knowledgeable."
"However when it was time for first service, Justin the service advisor wasn’t the greatest to deal with, he was only friendly when it was time to pay up for first service."
Product Selection
Pros:
"Has a wide selection of items and helmets and other gear."
"Great selection of gear and great staff."
"They have a good collection of helmets, jackets, gloves and more to choose."
"They have a ton of options, workers are super nice and very knowledgeable."
"Store seems to have a good selection of riding gear. Staff has always been friendly."
"Cycle Gear offers an extensive selection of helmets and jackets, catering to various styles and preferences."
"The store has quite a large selection of gear which is well assorted."
Cons:
"The only thing I’m bothered by is that they don’t have stock on the shields for the Bilt Force helmets."
"Smallish store with limited space for inventory."
"While waiting for battery to be filled I shopped their low stocked, run of the mill low budget glove selection - nothing for a serious rider."
"Looking for a summer weight jacket in the cool fall I did expect a somewhat limited supply/availability."
"I deducted 1 star because new items were not available due to HQ in California not sending items to East Coast stores and I have to order online."
"The store is a bit rundown and can use a major facelift."
Pricing and Value
Pros:
"Great prices and sales. And by any measure against its competitors, you must shop here."
"I got to name my own price on a pair of leather pants that were on clearance!"
"The prices were also competitive, offering great value for the quality of the products."
"Whether online or in the physical store, they always have great products at very competitive prices."
"Great store to check for sale priced items."
"They give out free hotdogs and give an opportunity for the biking community to meet up, which I appreciate."
Cons:
"It's funny every time I go in here needing something I wound up not buying anything."