Bicycle Habitat Reviews Summary

Customer Service

Pros:

• "The service at this location is attentive, respectful, friendly, and well-informed."
• "Service at all the Bicycle Habitat stores is always great."
• "They're also very knowledgeable and friendly, and have always given me very fair and honest answers to my questions."
• "Only took 5 minutes. Great customer service and love for the biking community."
• "Thank you, Katie, for your very thorough and patient service!"
• "Thank you so much especially Tim for all of the communication and quick turnaround."
• "The customer service I received from Bicycle Habitat on Vanderbilt was truly amazing."

Cons:

• "Was next in line for 20 minutes, the staff walked past me three times and turned their heads to not make eye contact."
• "Unfortunately, the sales guy who 'helped' us was extremely rude and condescending."
• "So disrespectful you say hi or thank you he don’t respond."
• "The staff was incredibly rude and not communicative."
• "I did not expect such level of snobbery, dismissiveness and unhelpfulness from a local bike shop."
• "I waited outside for 20 minutes without anyone acknowledging me."
• "They make you wait outside claiming that someone will come out and help you… but they take forever."

Repair and Maintenance

Pros:

• "Stopped by here a few weeks ago to get a tune-up and to fix a broken wheel."
• "The passionate and experienced diverse riders who make up the BHV mechanics and sales team are knowledgeable, creative problem solvers."
• "The mechanics are knowledgeable and friendly. The front guys will help you find what you need."
• "Super fast and handy with repairs."
• "They installed my new rack, box and bell right away, and fast."
• "The repair staff at this bicycle habitat are knowledgeable, and fast and really terrific."
• "I got a new tube and had my bike serviced and fixed really quickly."

Cons:

• "They don’t care about the community. Over price you 45 dollars for a flat fix which is at average 15 dollars."
• "The drivetrain is now worse than it was before the $100 repair (will only shift to one gear) and my rear tire is now out of alignment."
• "Both times they have brought the bike out with more repairs than what I have brought it in with."
• "Unfortunately, one problem wasn't fixed at all - i came back after testing it for two minutes and he just entirely ignored me waiting outside for long enough that i eventually just gave up."
• "UNSAFE and DANGEROUS shop work."
• "it needs $250 worth of repairs. See that rusted break cable? (Pointed to the derailleur cable) 'You could die if you try riding this. You're better off buying a new bike for $350'."
• "Wasn't very friendly in terms of helping with a repair."

Pricing

Pros:

• "They had exactly what I needed, and in-store pickup saves me time and money."
• "Also, I must mention that the prices are reasonable compared to the local competition."
• "Good prices for the area, and fast friendly service."
• "The service here was awesome. Prices are really good."

Cons:

• "Also they charge $27 to replace a tube that costs $10."
• "Exorbitant prices! Changing a tube incl. tube price, rear e-bike wheel: $93."
• "The prices of the merchandise seem a little bit high."
• "5 stars for the sales people in terms of being friendly and trying to be helpful, and the bike techs were friendly as well. 2/5 stars because you state on your website that you price match, but you don't."

Staff and Mechanics

Pros:

• "Friendly employees that look like me!"
• "The sales people here are quite nice, if they don't know an answer to a technical question they will find out."
• "The mechanic was friendly, knowledgeable and helpful (Lydia)."
• "Rick was so nice and helpful when I came to pick it up."
• "The staff are incredibly responsive and helpful."
• "Mira was SO HELPFUL! She helped me pick out a bunch of gear to make my rides more comfortable."
• "The staff is very knowledgeable and always happy to help."

Cons:

• "these people are frauds who will prey on the uneducated at any given chance."
• "This place doesn’t care about their customers."
• "the other stuff members are not fully there yet."
• "I am knocking off a star due to one of their quite prickly mechanics."
• "There’s a tall kinda dorky dude who works here who can be rude."
• "they have no showroom so all their bikes are boxed and after you buy it you have you wait 7-10 days to ride a bike."
• "You all are literally the best bike shop imaginable."