Class Carpet Floor & Home Reviews Summary

Installation Service

Pros:

• "The installation of our new vinyl flooring by Class Carpet was seamless."
• "The installers arrived on time and laid the flooring in a professional manner."
• "You will never get better installers and harder workers than Julio and his partner."
• "The crew that installed our carpet were very professional and helpful."
• "The installers did a great job & even put all of our furniture & belongings back in the same spot after they finished up."
• "The install was professional and the workers were so kind and friendly."
• "They arrive on time with a team of professionals who provide excellent quality work."

Cons:

• "I regret going with this company and bad location."
• "No way to do business and no way to service your customers."
• "Beware! Even if you get everything in writing you may be surprised."
• "Unfortunately, we only received two coats of finish."
• "The process and scheduling was easy and fast, the job however wasn’t perfect. The installers nicked floor molding all over while installing the carpet, along with some small scuffs on the walls at some spots."
• "Unfortunately, our floors look dull with barely any protection on the wood."
• "Got the 'heebie geebies' from the salesman."

Customer Service

Pros:

• "Kevin and his team provided an amazing package deal that included everything we needed, and the wholesale price was unbeatable."
• "The team was super professional, keeping us in the loop and sticking to the budget."
• "Everyone in the showroom was very helpful and the installers were very careful clean and polite and did an excellent job."
• "The staff is friendly and helpful."
• "The staff in the office and the team that came to our home was so friendly and they took care of any questions and/or concerns that came up!"
• "The team's professionalism and respect for our home, from start to finish, made the entire process stress-free."
• "The team that completed the remodel was professional, efficient, and paid great attention to detail."

Cons:

• "The only reason I gave them 4 stars instead of 5 is because I had to wait a bit to be helped, they were tied up with other customers when I walked in."
• "Wish I got Home Depot to install instead."
• "The son was very pushy and acted unprofessional at times giggling and laughing."
• "Alex claims he speaks to many people and doesn't know what he said."
• "Didn't buy from here."
• "The headrail arrived a bit dinged up and when I asked Tim about it, not only did he rush back over, but even ordered me a brand new one for free, then came back to install it himself."

Quality and Price

Pros:

• "My carpets are beautiful, the installers were professional and very talented, and they did an excellent job for a fair price."
• "Very happy with our new carpets."
• "The quality of the materials as well as the attention to detail when it came to installation has been outstanding."
• "They have always had an excellent selection of products to choose from."
• "Not only is their pricing very reasonable but most importantly, the quality of the workmanship is always top notch!"
• "Their prices were way lower than all the other stores we went to."
• "The quality of product and workmanship is unbeatable."

Cons:

• "The carpets look cheap."