Alamo Drafthouse Cinema Staten Island Reviews Summary

Service

Pros:

• "The service and food were excellent and I will definitely be back."
• "Customer service is consistently excellent and the facility is consistently clean."
• "The staff was friendly and attentive, even at that late hour."
• "The staff was very friendly and they were extremely accommodating."
• "Servers were great; they all worked very hard."
• "The staff is pleasant and always helpful."
• "The staff are friendly & helpful."

Cons:

• "I was the second person to sit down yet it took forever for the guy to bring 1 order of endless popcorn and a drink while everyone else in my row got served before me."
• "Was upset with the service this time :("
• "The service was half and half-the girl servers were way better than the guy servers-they were way more friendly and paid attention more."
• "Turn people away who are 2 mins late to their movie."
• "By far the worst Alamo experience ever. Great theatre, horrible staff who ignore you the entire film."
• "Staff is rude it’s overpriced."
• "The staff at the front desk were extremely rude and belittling."

Food & Beverage

Pros:

• "I always get the goat cheese and brussel sprout pizza, with a Tullamore Dew and Ginger. The wings are also fantastic!!"
• "The food was good, and the tenders were made for giants, because they were massive, couldn't even finish them."
• "The food is always great, and the environment and culture at the Alamo makes me excited about movies!"
• "Great food selection. The food is decent."
• "The food is always delicious, too!"
• "The food was excellent (we recommend the Hellfire Burger and absolutely have the salted caramel vanilla shake❤️ SO good!!)."
• "Best food in theater I’ve ever had yummy 🤤"

Cons:

• "It’s overpriced what a shame the place is cool looking but that’s it bad food bad service."
• "Most of the food and drinks we ordered was way below decent."
• "The food is terrible, everything is too spicy, and not tasty."
• "The menu prices were expensive and honestly nothing we got tasted good so don't even bother ordering anything."
• "The only thing bad about this place is the wings, they were horrible."
• "Yesturday watching Godzilla at 630pm my food came out with the french fries ice cold, and no joke 45 minutes for my sprite to arrive."
• "The price is $$$, and the food is really 'REALLY' HORRIBLE !!!"

Facility & Decor

Pros:

• "This place is super cute and I really loved the walls full of movie posters and just gave me the feeling of nostalgia that can't be beat."
• "Decor is amazing."
• "The decor is awesome including the restrooms being lined with different comic book pictures."
• "The theater itself was stylish and well-designed, which added to the overall ambiance and atmosphere."
• "The theater is made for specifically for Staten Island aka Shaolin and it shows. The decor is amazing."
• "Big thumbs up for a nice decor though 👍."
• "This theater is so immersive with its interior design, comfortable recliner chairs and amazing quality of video and sound."

Cons:

• "Why is there one bathroom in this place it’s gross."
• "The biggest issue we had was there is no label for the restrooms so you don’t know which one is for males and which is for females which can be a bit confusing."
• "The large theater was so poorly designed by placing the exit illuminated red sign right next to the screen glowing onto screen distracting me the entire movie."
• "The only reason I'm not giving this theater a five-star review is that the service was a bit slow at times."
• "The worst part about the theater was the awful sound control — the volume is so unpleasantly loud that you actually grimace at times and your ears hurt."
• "There was a slightly off smell inside of the theatre."
• "The inside looks ok if you are into Chinese movie propaganda, sorry I meant to say memorabilia."

Seating & Comfort

Pros:

• "They have reclined seats that are very comfortable, the seats also come with plates to eat the food that you order."
• "All the seats here can recline and you each have your own table, unlike the Brooklyn Alamo Drafthouse."
• "The seats were comfortable."
• "The seats were very comfortable."
• "This is a great movie theater with really powerful speakers, a little too loud for me but also a really big screen which is great, as well as recliner chairs with footrests!"
• "The seats were very comfortable, the menu is extensive and there are even 'vegan' options."
• "The food is brought to your comfy lounge chair that you get to choose before you sit."