Showcase Cinema de Lux Ridge Hill Reviews Summary

Seating

Pros:

• "Seats recline."
• "Stadium style seating with cup holders and tilting backrests are comfortable features."
• "Love the fact that the parking price is reduced when you get your movie ticket stamped. Nice comfortable seats."
• "The seats are very comfortable."
• "Nice comfortable chairs for viewing. They are nice high back chairs that recline a little and are definitely a step above most movie theaters."
• "Audio and visual is great, seats are comfy."
• "Seats were comfortable."

Cons:

• "The seating was extremely uncomfortable."
• "Seats are tight and low compared to other theaters."
• "The chairs are super low and very uncomfortable."
• "Seats at the theater are old."
• "The chairs have a suspension backing allowing you to rock back and forth."
• "The chairs, unlike those in Bay Ridge and Cross County, cannot be adjusted."
• "The seats are broken."

Service and Staff

Pros:

• "The gentleman at the parking garage was also super helpful."
• "The workers are nice and greet you."
• "Clean theatre and polite staff."
• "Staff is nice."
• "The staff is friendly, the food is tasty."
• "The staff is very friendly."
• "Staff are knowledgeable, friendly and easy to talk to."

Cons:

• "Asked for a refund and were denied and given tickets for another day."
• "The staff aren't rude or anything bad, they help you when you need it."
• "Horrible customer service. Do not come here."
• "The girl at the concession stand was not friendly."
• "The staff is unfriendly."
• "The people behind the concession stand were too busy on their phones to pay attention to customers."
• "The workers didn’t even know what they were doing, and they were lazy."

Cleanliness

Pros:

• "This movie theater is a decent size and clean."
• "Clean viewing rooms."
• "The seats and space was clean and for that, I am happy."
• "Lovely experience, very clean theater unlike those big name theaters."
• "The theatre is clean and modern."
• "Very nice movie theater. Spacious, cleaned and not crowded!!!"
• "The restrooms clean."

Cons:

• "The theater was filthy. It was not cleaned between viewings, and the surround sound was extremely lacking."
• "Lacks cleanliness in the theatre as of the last couple years and more specifically during Covid."
• "This place is never cleaned."
• "The movie theater was dirty."
• "The place is kind of filthy."
• "Floors dirty and sticky, bathroom the same."
• "The floor was covered with popcorn and there was trash in the drink holders."

Concessions

Pros:

• "Yo, the popcorn was good and fresh."
• "The only movie theater I go to in Yonkers, not only is it a movie theater but has a great selection of food to eat inside other than your basic popcorn and candy."
• "The snacks and food are made very well."
• "Delicious food and popcorn 🍿 😋."
• "Good food and fast service."
• "You can order food at the bar and bring it into the movie theater they have a pretty nice concession stand place is are always clean and orderly seats are comfortable they also have card perks that enable you to get benefits from joining."
• "Concessions are good."

Cons:

• "Paid almost $7.50 for a large coke zero. It was hot and flat with no ice."
• "The popcorn was stale and the hot dog was old."
• "They refused us a refill and their box of candy, for a 2 hour and 20-minute movie."
• "20 minutes minimum in the concession lines for popcorn on ANY day is obscene."
• "Concession stand is so slooooooooow. Waiting online for popcorn for 30 mins on a Saturday night."
• "The concession stand did not have any trays to carry my food."
• "They gave me expired nacho chips."