Regal Hadley Reviews Summary

Seating Comfort

Pros:

• "The most comfortable theatre seats anywhere, ample room, great cup holders and total comfort."
• "All chairs are recliners and have ample space and leg room."
• "The seats recline and they are clean."
• "Comfy seats. Spacious aisles."
• "All seats are recliners and comfortable."
• "The seats almost fully recline and there is so much room from the seats in front of you."
• "Seats are recliners though so you can get pretty comfortable."

Cons:

• "Seats are so sooo squeaky!!!! And loud!"
• "Uncomfortable recliners..outdated."
• "The seats are more narrow than your average theater."
• "For the first time I came to watch Mangalvaaram movie in the auditorium 8 in the row D seats 5 & 6 recliner button is not working at all."
• "you guys have good food, and nice seats. HOWEVER, i came here and one of the rows of recliner seats were not working."
• "They should eliminate 2 front rows. Everything looked distorted and my neck hurts from looking up."
• "But some of the screens are so small that it is hardly worth going to a theater to watch."

Customer Service

Pros:

• "Great movie theater, customer service is always great."
• "It is not even the place, it is the service for me! Outstanding customer service."
• "The staff seemed very trained and polite."
• "I went to the movies here and the staff were very professional!"
• "Such amazing helpful kind compassionate employees."
• "Thanks all the staff work on this place because I lost my cell phone there and the girl and the manager return my phone this small details make the different this places thanks again for the manager and the employee found my phone!!!! Great jop guys!!!!"
• "Friendly staff, clean theatre with reclining chairs and ample aisle walking space, surprisingly clean bathrooms."

Cons:

• "Unfortunately the staff move way too slow when it comes to paying for the movie and buying refreshments."
• "The staff did nothing to apologize for their mistake after the ticket checker gave us wrong information 3 times!!"
• "3 employees including a trainee were all discriminatory towards me."
• "Customer service was nasty about it too."
• "The staff cursed my kids in front of me & I was asked to leave the place."
• "The staff was really rude and and seemed annoyed by our presence."
• "I would have loved to have seen a movie here, but the clerk at the ticket booth was rude, had no idea what I was talking about, and simply swatted us away when she couldn't figure it out."

Cleanliness and Maintenance

Pros:

• "The theater itself is nice looks clean."
• "Really nice movie theater, with comfy chairs and clean auditoriums!"
• "It's much cleaner than it used to be."
• "Theater was very clean."
• "Very clean theater and very friendly staff."
• "Probably the cleanest movie theater I've ever been to."
• "Very clean theatre, no sticky floors or trash spilling out of the trash cans."

Cons:

• "The level of cleanings are poor and unattended to."
• "Was extremely disappointed that the theater wasn’t cleaned in between movies."
• "Didn't seem like there was a great amount of sanitization with the auditorium I was in."
• "I would give 5 stars, except the place needs to be cleaned better."
• "it's close to home is the best thing about this theater featuring blurry picture with uncomfortable seats and borderline cleanliness."
• "The screen wasn't clear at all."
• "Went to watch 'Lion King' on Screen 13. Pathetic screen. Had so much of dark dirt lines. It made the movie horrible."

Value for Money

Pros:

• "Sign up for Regal rewards and usually you get a small popcorn for free.. each visit."
• "The popcorn is fresh not bagged like other theaters."
• "Definitely an expensive theater, prices are about $14 for a regular ticket. However, it also feels noticably more upscale, and even had different, arguably better recliner chairs than most theaters."
• "Great theater! Great seats, complete with reclining, great maintenance, and great screens!"
• "Popcorn 🍿 delicious."
• "The food is just a bit better."
• "With RCC membership movie watching is so much fun."

Cons:

• "I asked for a small cup of water n the cashier charge me over $5.00 for it!!"
• "The place could be updated for the price that they charge for tickets and the concession stand."
• "Also, the price of food is getting ridiculous."
• "just like all other theatres, the food is extremely overpriced."
• "Ticket prices are high, even during matinee times."
• "But why should I pay almost $5 for a bottle that would cost me $1 at a supermarket."
• "Popcorn soda packages, coffee, pretzel etc was more pricy compare to other theaters."

Facilities and Accessibility

Pros:

• "Ample parking."
• "They have a huge parking lot which is a plus and located in not a busy area."
• "Plenty of parking with lights."
• "Ample parking available and they have monthly unlimited subscription as well."
• "Unusually there's tons of handicap parking."
• "Nice theater with more than 16 screens and all recliner seats."
• "Good local cinemas with stadium seating and 3D sections."

Cons:

• "The parking sucks as the first 100 parking spaces are for handicap folks and the customer service SUCKS."
• "The parking lot though is not very nice."
• "The lot is small right in front of the theater and most times we go, we end up parking pretty far away from the theater entrance."
• "Horrible...only parking is in unlite areas...no air conditioning."
• "Limited parking because of the shape of the theater in the mall."
• "The theater is hidden a bit. So there may be an issue finding the theater."
• "The theatre is itself very confusing as there are many screens and it's like a maze out there."