"The staff has always been very helpful and polite."
"Every single person that we had an interaction with was extremely pleasant."
"The people who work there are lovely and patient and gave great customer service."
"The service was great!! Specifically my server Luis or Louis. He was very attentive and helpful."
"The servers (matea and another guy was very helpful). They had good hospitality."
Cons:
"Beautiful place comfy but customer service NOT ON POINT at Allll."
"Miserable staff, most horrible service."
"But the customer Service my girlfriend and I got was not the best."
"The customer service is non existent!!"
"Disappointed with the 'service'."
"The waiters don’t care to check on you."
"I was extremely unhappy with the service."
Seating
Pros:
"I went with the premium seats, because they fully recline (like a lazyboy)."
"The seats felt very private like you were at home with a buddy."
"The seats were comfy and roomy for my hubs long legs."
"Seats are comfy."
"The seats are beautiful and huge."
"The seats are so comfy!!"
"The seats were comfortable and we were able to recline them."
Cons:
"One observation: in the movie theater, the chairs that are in the middle are a bit uncomfortables because they don't recline."
"The seats were sticky and dirty."
"The seats are comfortable, but so close to the screen that it makes watching the movie nearly impossible without a severe tension headache."
"The 'premium' seats were also far from premium, and certainly did not match the seating plan on the app."
"The seating area was dirty."
"The front row was so close, it should be forbidden."
"The theater wasn't clean enough."
Food & Drinks
Pros:
"The food and drink were soooo delicious!!"
"The food and drinks were delicious."
"The food and drinks were amazing… We got the calamari, pepper wings, and truffle fries."
"Food was way better than expected!"
"The food we did get was pretty good. Mozzarella moons and truffle fries. It was hot and fresh once it finally arrived."
"The food is served hot and flavorful."
"The food taste amazing."
Cons:
"You could barely taste the calamari due to over frying."
"The buttermilk fried chicken had absolutely NO flavor at all."
"The popcorn was all super small pieces and cold when I got it so I basically got a bucket of popcorn shake."
"Tacos were the most bland tacos I had in a while."
"The worst burger I have ever ate at nyc."
"Truffle fries were soggy."
"The food was cringe-worthy, plus overpriced."
Value for Money
Pros:
"This is an experience everyone should have at least once."
"Overall worth it but only for special occasions."
"Great place to go for a date. It’s definitely more of an experience than a plain movie theater."
"It’s not expensive for the whole service. It’s worth it :)"
"Their seats are not very expensive considering the luxury of the amenities, and the location."
"Definitely recommend and worth it!"
"Food is good and reasonably priced."
Cons:
"I paid 25 dollars for my ticket and it wasn’t worth it."
"Sooo overpriced!"
"Final report: not really worth the $25 premium seating."
"This is by no means a cheap date."
"All the food was super overpriced."
"Extremely underwhelming for the ticket price ($25.50 each for premium seating)."
"First, it's just way too expensive. To order one or two drinks and always leave with a $100-$150 bill on top of the $30 tickets always makes me feel guilty."
Cleanliness & Atmosphere
Pros:
"Incredible. I was blown away with how clean and beautiful everything was. It's super stylized and modern inside."
"The theater is always clean, stylishly decorated."
"Clean (big bathroom & very clean) & chilled vibe."
"Clean and comfortable seating."
"Very clean excellent service and very stylish atmosphere."
"Cleanliness of the place was top-notch."
"The bathroom is gorgeous and clean."
Cons:
"The theater was hot too, it was a hot day, they AC should have been on."
"The theater itself was sweltering hot and uncomfortable."
"It was also freezing in the theatre."
"The theater was uncomfortably freezing."
"There were flies all over the place, trashs left lingering around."
"Why is there food stuck on and in between the seats, debris on the floors in corners, grimy cup holders."
"The theater was extremely clean, the chairs were super comfortable."