IPIC Theaters Reviews Summary

Category: Movie theater New York

Address: 11 Fulton St, New York, NY 10038, USA

Phone: +12127768272

Rating: 4.4
based on 479 reviews.

Customer Service

Pros:

  • "The staff are very friendly and attentive."
  • "The front desk staff were friendly."
  • "The staff has always been very helpful and polite."
  • "Every single person that we had an interaction with was extremely pleasant."
  • "The people who work there are lovely and patient and gave great customer service."
  • "The service was great!! Specifically my server Luis or Louis. He was very attentive and helpful."
  • "The servers (matea and another guy was very helpful). They had good hospitality."

Cons:

  • "Beautiful place comfy but customer service NOT ON POINT at Allll."
  • "Miserable staff, most horrible service."
  • "But the customer Service my girlfriend and I got was not the best."
  • "The customer service is non existent!!"
  • "Disappointed with the 'service'."
  • "The waiters don’t care to check on you."
  • "I was extremely unhappy with the service."

Seating

Pros:

  • "I went with the premium seats, because they fully recline (like a lazyboy)."
  • "The seats felt very private like you were at home with a buddy."
  • "The seats were comfy and roomy for my hubs long legs."
  • "Seats are comfy."
  • "The seats are beautiful and huge."
  • "The seats are so comfy!!"
  • "The seats were comfortable and we were able to recline them."

Cons:

  • "One observation: in the movie theater, the chairs that are in the middle are a bit uncomfortables because they don't recline."
  • "The seats were sticky and dirty."
  • "The seats are comfortable, but so close to the screen that it makes watching the movie nearly impossible without a severe tension headache."
  • "The 'premium' seats were also far from premium, and certainly did not match the seating plan on the app."
  • "The seating area was dirty."
  • "The front row was so close, it should be forbidden."
  • "The theater wasn't clean enough."

Food & Drinks

Pros:

  • "The food and drink were soooo delicious!!"
  • "The food and drinks were delicious."
  • "The food and drinks were amazing… We got the calamari, pepper wings, and truffle fries."
  • "Food was way better than expected!"
  • "The food we did get was pretty good. Mozzarella moons and truffle fries. It was hot and fresh once it finally arrived."
  • "The food is served hot and flavorful."
  • "The food taste amazing."

Cons:

  • "You could barely taste the calamari due to over frying."
  • "The buttermilk fried chicken had absolutely NO flavor at all."
  • "The popcorn was all super small pieces and cold when I got it so I basically got a bucket of popcorn shake."
  • "Tacos were the most bland tacos I had in a while."
  • "The worst burger I have ever ate at nyc."
  • "Truffle fries were soggy."
  • "The food was cringe-worthy, plus overpriced."

Value for Money

Pros:

  • "This is an experience everyone should have at least once."
  • "Overall worth it but only for special occasions."
  • "Great place to go for a date. It’s definitely more of an experience than a plain movie theater."
  • "It’s not expensive for the whole service. It’s worth it :)"
  • "Their seats are not very expensive considering the luxury of the amenities, and the location."
  • "Definitely recommend and worth it!"
  • "Food is good and reasonably priced."

Cons:

  • "I paid 25 dollars for my ticket and it wasn’t worth it."
  • "Sooo overpriced!"
  • "Final report: not really worth the $25 premium seating."
  • "This is by no means a cheap date."
  • "All the food was super overpriced."
  • "Extremely underwhelming for the ticket price ($25.50 each for premium seating)."
  • "First, it's just way too expensive. To order one or two drinks and always leave with a $100-$150 bill on top of the $30 tickets always makes me feel guilty."

Cleanliness & Atmosphere

Pros:

  • "Incredible. I was blown away with how clean and beautiful everything was. It's super stylized and modern inside."
  • "The theater is always clean, stylishly decorated."
  • "Clean (big bathroom & very clean) & chilled vibe."
  • "Clean and comfortable seating."
  • "Very clean excellent service and very stylish atmosphere."
  • "Cleanliness of the place was top-notch."
  • "The bathroom is gorgeous and clean."

Cons:

  • "The theater was hot too, it was a hot day, they AC should have been on."
  • "The theater itself was sweltering hot and uncomfortable."
  • "It was also freezing in the theatre."
  • "The theater was uncomfortably freezing."
  • "There were flies all over the place, trashs left lingering around."
  • "Why is there food stuck on and in between the seats, debris on the floors in corners, grimy cup holders."
  • "The theater was extremely clean, the chairs were super comfortable."

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