Kew Gardens Cinemas Reviews Summary

Movie Selection and Atmosphere

Pros:

• "It's an excellent spot to see indie films. They also play foreign language films."
• "Good spot for both new releases and foreign and indie films."
• "They show great non-mainstream movies at a lower price than your average theater."
• "The management of Kew Gardens Cinemas does an excellent job in selecting major quality movies."
• "They consistently have a great selection of indies and foreign."
• "They show the best of Indie films. It is the only one of its kind in the area and gets the films a week after Manhattan...without the prices."
• "One of the last movie treasures in new York."

Cons:

• "The screen and the audio are not impressive for me."
• "The sound is usually too low making it very difficult to hear the dialogue."
• "It's not great technically but it's got a good feel, and it's dirt cheap."

Convenience and Accessibility

Pros:

• "There is local free parking near by."
• "Nifty Vintage Theatre located directly along the bus route (Q10) to-and-from the Kew Gardens subway station just blocks away from here."
• "Very accessible... Nice eateries right outside the movies."
• "Parking can be a bit hard to find. But if you go with a group of people to the movies you have options to hang out right across the street at a few of the local restaurants."

Cons:

• "There is no wheelchair access or method of way for a handicapped person to use the theater."
• "Parking sucks, but that's the neighborhood."
• "The one downside is parking. This theater is located in a high density neighborhood."
• "Two of the six theaters are completely inaccessible for anyone who has difficulty with steps; there is no elevator or escalator to the second floor."
• "Only 3 of which are handicapped accessible. Rest rooms only on the main level."
• "The movie theater is not handicapped accessible it has small seats from the 1930's."
• "I just have one major complaint, no elevator."

Customer Service

Pros:

• "Ryan, Josh and Terrence what a nice bunch of guys. Very Professional, kind Courteous and most of all helpful."
• "The manager and staff were extremely friendly and even gave me a free pass for next time because I had to move theatre's because of a malfunction which was extremely considerate of them."
• "The staff was prompt, helpful and welcoming."
• "Kind staff and crisp popcorn."
• "The staff is friendly and restroom are clean."
• "Everyone working there is super kind and always helpful."
• "The staff is really helpful."

Cons:

• "The reason for the 3 stars is for the rude guy at the concession counter."
• "Staff does not care which has its pros and cons."
• "When I went upfront they was really rude about it and saying g it’s noting they can do they eat it and pop it every 30 mins."
• "We had to deal with unruly teens who were loud and had to be told to shut it multiple times."

Facilities and Comfort

Pros:

• "Once you have experienced recliner seats in movie theaters, it's hard to give more stars to places that don't have them."
• "The seats are comfortable (stadium-style) and the concession stand is satisfactory."
• "Some screen rooms have updated stadium seats."
• "Seats were comfortable."
• "The staff was awesome and the seating was nice."
• "Such a great theater for any kind of film, comfortable seats, great sound and projection quality."

Cons:

• "I didn't like it much as I felt the seat rows were too narrow and too close, not comfortable."
• "Also, the seats are not wide enough for big people, and the hand dryers in the bathroom are not 'strong enough' if you will."
• "The only complaint i have is that the chairs felt small."
• "The seats are just so uncomfortable."
• "The seats need a much needed upgrade to recliner ones since the seats squeak and are very uncomfortable."
• "Others are really old, squeaky and uncomfortable."

Food and Beverages

Pros:

• "Didn't mind paying for a large popcorn and soda without any refills, the popcorn was so soggy, buttery and cold."
• "Their popcorn is great, classic tasting movie theater styled and as a soda-lover, they have so much to choose from."
• "The popcorn was great, as was the concession stand."
• "Popcorn tastes better too."
• "All concessions are way more reasonably priced."
• "The decent snack selection, makes for a good time at the movies!"
• "They sell beer and wine here, so that was a plus."

Cons:

• "They microwaved my hotdog... soda was seltzer water, popcorn and nachos were stale."
• "Too bad it serves junk food, though."
• "I was upset with the popcorn because it was stale already."
• "Popcorn was cold and black stuff all in it my daughter went and complain they sent them back saying it’s burnt it’s ok popcorn not even burned."
• "Upstairs theater where I came to see the 'HIGHEST GROSSING MOVIE' this year was dirty, popcorn & butter was terrible."
• "I think their chocolate chip cookies went little downhill."