AMC Bay Plaza Cinema 13 Reviews Summary

Customer Service

Pros:

• "The employees are very nice and the screen is perfect size for any seat!"
• "While at the concession stand ordering goodies, the cashiers were very hospital, great n fast service."
• "Wendy the manager was very helpful and the staff was friendly and kind too."
• "The crew supervisor Chris was extremely helpful and professional."
• "The staff was super friendly and polite."
• "The workers are all very friendly & the theaters are well maintained."
• "Staff is friendly enough, so no complaints there."

Cons:

• "Managers are clueless and slow-moving."
• "Management sucks."
• "The service is slow."
• "These teenagers wanting jobs but have horrible customer service."
• "The cashiers to the food bar were very unorganized and it seem like they didn't want to serve customers they were very lazy and being slightly rude."
• "The customer service was horrible the women giving the tickets were very rude for absolutely no reason."
• "The service at the Concession stand sucks."

Cleanliness

Pros:

• "Clean auditorium."
• "Nice admission price especially early, free parking with security drives through the lot."
• "The theater was clean, organized."
• "The Theater and bathroom were clean."
• "The entire place is clean."
• "The theaters and bathrooms were clean and pop corn hot."
• "This theatre is very clean, comfortable, and even on the busiest weekend the concession stand is practically empty."

Cons:

• "The counter itself was messy and dirty, napkins scattered on the counter, not even a box."
• "The bathrooms are so dirty. No soap or paper."
• "The place needs serious updates. Not too clean, garbage bins were flowing over, it was still early so it shouldn't have been that way."
• "The bathrooms are disgusting."
• "The bathroom is hideous just like how I read on the reviews."
• "The entire lobby area was completely filthy. Trash and popcorn all over the floor."
• "The concession stand was a mess. It looked like it hadn't been cleaned from the night before."

Facilities & Amenities

Pros:

• "Reclining seats."
• "The self-service soda fountain is convenient."
• "The upgrades have been terrific."
• "The seats recline back and they have couple seatings."
• "They have the most comfortable seating, and you can even put in a reservation for your seat."
• "Great seats that recline food's not bad either."
• "Comfortable seats that you select before you buy your ticket."

Cons:

• "I don’t know why they have arranged the theater numbers the way they did, but I guess it would be too hard to change them now."
• "The theater itself is uncomfortable."
• "The food service is poor."
• "...they didn't seem to plan for selling hot dogs or pretzels for shows after 8pm."
• "The chairs are sometimes in bad shape (tears, rips)."
• "Although they are nice and new they are Not as comfy as the red ones were."
• "Some of the recliners and couches for people to sit by elevator are in need of replacement due to wear and tear."

Price & Value

Pros:

• "Nice, clean, sometimes unorganized with the pre-made online orders."
• "Overall, you can't beat $5 each for a night's entertainment."
• "Popcorn and drinks were cheaper than expected."
• "Not bad for $5."
• "They also have a fantastic discounted matinee which makes it worth the drive from Manhattan."
• "Ticket prices are not too expensive either… all-in-all, a nice experience…"
• "Food choices are good, such as Mac n' cheese bites, curly fries, mozzarella sticks & warm caramel popcorn."

Cons:

• "I probably won't be returning."
• "Very disappointed!"
• "Definitely wouldn't recommend people go here."
• "Terrible experience first time I visited. NEVER AGAIN!"
• "The price of popcorn is outrageous."
• "The only problem is that the food prices are bit expensive."
• "The food and drinks are overpriced at the theater."