P.F. Chang's Reviews Summary

Service

Pros:

• "He is not just one of the best servers I have had take care of us at a restaurant, he is theee best server I have ever had."
• "Our server, Rocio, was attentive, friendly and super knowledgeable about the menu items."
• "Our waiter Dean. He was amazing."
• "If you go to PF Changs in White Plains you must request waitress Onique! She was warm, personable, and extremely hospitable."
• "So the service was good, the place is nice and clean."
• "Our Server Edgar was outstanding very personable great with knowledge of the menu."
• "Matthew, our server, was great. He was knowledgeable and attentive."

Cons:

• "Hector is NOT a good reflection of PF Chang’s restaurants, and with managers who co-sign terrible service, there is no need or desire for improvements."
• "The server greeted us at the front before finding us a seat, we waited for a server to take our order or simply ask if we wanted anything such as Water etc… We never had any server come to us at all."
• "Service was not good, server seems like he didn't want to be here."
• "Had to wait 17 minutes to get our check after we had asked for it."
• "Regardless if it’s busy or not the staff will forget about you."
• "Service was a little slow would be my only critique."
• "Overall service sucks and this was my first time ever going to PF Chang!"

Food Quality

Pros:

• "Absolute pleasant time there! I've never had asian food taste this good before."
• "The food was delicious as always."
• "First time at P.F Changs, and not my last. We ordered lettuce wraps and Mongolian beef, and I must say it was very good."
• "We had the Mongolian Beef and Kung Pao Shrimp lunches—both were quite tasteful."
• "Absolutely delicious, high quality food."
• "Food was excellent."
• "Food is absolutely amazing. Who knew a chain could be so good!"

Cons:

• "Overpriced mediocre food!"
• "The food is ok, it's nothing to jump thru hoops for."
• "Order from them shrimp in lobster sauce and OMG put it in trash after one bite."
• "The food is better sitting than takeout. I have multiple issues with their takeout."
• "The ambiance and experience left a little to be desired as well."
• "It seems as though the prices have gone up and the portions have gotten significantly smaller or contents changed completely."
• "Most of the food was a little bland."

Ambiance

Pros:

• "Love this place. It's amazing. If you never been here you should try 'The Great Wall of Chocolate' as dessert."
• "They have a calm ambiance and the hostess is always polite."
• "The atmosphere of the restaurant was really nice with cultural decorations."
• "Overall, good atmosphere and nice ambience."
• "The atmosphere was calm and relaxing but alive at the same time."
• "The employees are amazing, the setting is beautiful and calm, dim lights makes it even better."
• "We really enjoyed the atmosphere at PF Chang's, there was ample enough seating throughout the restaurant."

Cons:

• "But it's overcrowded and noisy."
• "Also I thought my parking ticket would be validated but they don't do that, so you have to pay for parking."
• "Very disappointed in the experience and the food... portions were almost lunch time sizes."
• "Very busy place. Very hard to find with GPS."
• "Visited with my cousin for a mid week ladies night out. I haven't been at this location in over ten years and it is still a lovely atmosphere. I gave our visit four stars because our booth had a clean table and a filthy floor."
• "The place was a mess. I was sitting on trashed food on the floor."
• "Upon walking in I noticed the front glass door was ridiculously dirty, then as we were guided to our seats every mirror and window as well as the back door was filthy."

Management

Pros:

• "The Manager was very personable & understanding & will be at another location in Dec, I will visit that location."
• "Abel, Jair, and management are super fabulous!"

Cons:

• "Also management is not the best."
• "Manager doesn’t even answer the phone and acknowledge this horrible service!"
• "It seems their staff needs a lesson in culture sensitivity training, especially Jair our waiter."
• "Manager doesn’t even answer the phone and acknowledge this horrible service!"
• "The staff was extremely immature and unprofessional."