Wu's Shanghai Dumpling(Edison) 上海小笼 Reviews Summary

Service

Pros:

• "The restaurant was clean, food came out quickly, and the server was attentive."
• "Service is very fast."
• "They texted me when the food was done so that is incredibly helpful if I didn’t want to wait in the lobby for my food."
• "The staff is very friendly, fluent in Mandarin."
• "Workers are nice and actually ask if you want utensils, a good practice!"
• "Staff is nice and courteous."
• "The service is very attentive."

Cons:

• "The owners are extremely inefficient, slow, and reckless with customer to customer interaction."
• "Service is also lacking."
• "Service was mediocre no refill on the hot tea."
• "Some of the staff have no standard when it comes to service."
• "It's my opinion that services a little cold at times and robotic like."
• "The service was rude."
• "No one even says “Hello” and it’s not very welcoming."

Food Quality

Pros:

• "The soup dumplings, both pan fried and steamed were delicious."
• "The pork soup dumplings were super flavorful and the broth inside was incredibly deep and sweet with immense porkiness."
• "Delicious place for quality soup dumplings."
• "One of the best places for the perfect soup dumpling."
• "The food tastes great."
• "The food is as delicious as always."
• "Everything tasted authentic, especially the soup dumplings and noodles."

Cons:

• "The golden lava buns might need a little bit of work since when I bit into one, the texture of the lava was gritty and sandy."
• "The soup dumpling skin is too thick, lacking flavor and not juicy enough."
• "Very disappointed with the scallion pancakes. They were deep fried and very oily."
• "Every dishes I've ordered tested like machine made frozen food."
• "The pan fried pork dumplings were soggy, the dumpling sauce was sooo salty."
• "The soup dumplings were anything but soupy."
• "The dim sum tasted frozen."

Ordering System

Pros:

• "I also liked that you can go in and place your order yourself on a tablet."
• "Love how convenient their online ordering is and you can pay through their site."
• "You’ll get a order number sent to your phone, and they have a big tv screen with order numbers queued up."
• "they now have a kiosk to place your order immediately"
• "Ordering is self-serve: they have 3 tablets where you can place your order."
• "No contact self order kiosk was interesting."
• "The place is modern than before, its very easy to placing the order on the iPad."

Cons:

• "It is now self service using the worst ordering system I've ever encountered."
• "So the service is non-existent. You order your food from a kiosk machine."
• "You order through a machine now and you pay for water."
• "Interesting place. It's sort of a self service place."
• "It’s changed to a self serve restaurant basically with a single server and place your order at the kiosk."
• "There is no more customer service as it is now a self-order and self-seating restaurant."
• "The ordering system is confusing."

Ambiance

Pros:

• "Finally reopened for dine-in recently. The interior is nicely renovated since pre-covid times."
• "The place is small but nice décor and very clean."
• "The decor is also modern."
• "Pleasantly surprised by the ambiance."
• "The place is beautiful inside."
• "Atmosphere is great not a lot of seating so grab a spot if it's available."
• "Comfy, casual spot for delicious dumplings and other Shanghai fare."

Cons:

• "The restaurant is still cramped, but everything is different."
• "The environment is cramped and table service is limited to them handing you your tray after you order from the tablets by the door."
• "The place is almost always busy and space is limited so servers don't have time to stand around explaining the food."
• "It's not a large place either, so best to avoid large parties."
• "The place is very small though so seating might be a bit cramped."
• "Interior is pretty cramped."
• "The restaurant venue doesn't look the best, and it's quite cramped and small."

Value

Pros:

• "The food here is delicious and affordable."
• "Amazing incredible food for really great prices, what more could you want?"
• "Their service game is also strong and prices can't be beat."
• "The prices are reasonable, too!"
• "Price wise it is good as well."
• "Pretty good price and portions."
• "In total, I paid about $$20 for everything which is a pretty good deal."

Cons:

• "Now everything is done the wrong way."
• "Food quality has really gone down as did service."
• "The overall food quality has dropped significantly over the past few months."
• "Prices are outrages."
• "The price is getting up year by year."
• "We ordered $30 worth of food, but did not feel full. It felt more like an appetizer, and left us wanting more food."
• "The chicken udon was bland, for the price and lack of vegetable variety in the noodles it was a complete rip off."