"The service was so amazing. The receptionist, the waiters, and the manager were all super friendly and smiley."
"As for service it was great, the waiter did a fantastic job."
"Our server was friendly and knowledgeable."
"The service was really good, no complaints there."
"Service was fast and food was delicious."
"Service is young and friendly."
"Service was amazing and the food came out quick."
Cons:
"The service on the other hand was terrible, I was judged based on my appearance and was rushed to order every time a server came to my table."
"It was hard to flag down a waiter again."
"Service is good although bit slow."
"No one sang Happy Birthday nor was there any ice cream. The server Billy brought out the cake with plates and fork and no knife but will say food was really good service below 0."
"Food and service have both gone downhill. Service was unfriendly."
"The wait for the food was over 45 minutes I thought I was going to faint, there was no place to sit because people were sitting like they were at their gramma's couch."
"Getting our server’s attention to remind them of the missing part of our order was no easy feat either."
Food Quality
Pros:
"All the soup dumplings we ordered were great."
"The soup dumplings sampler and my favorite was definitely the truffle/pork dumplings."
"If you are vegetarian, you must try the vegan dumplings and vegan noodles in sesame sauce!"
"The pan fried dumplings were probably my favorite."
"The food is soooo good."
"The food was delicious."
"The food is wonderful! Seasoned to perfection!"
Cons:
"The food was very subpar and lacked flavor."
"The food itself is really nothing special; it's not bad but it's just average."
"All the dishes are small portions, bland and overpriced."
"The beef was disgusting and just all around lacked flavor."
"The food was just ok."
"The rice was bland and the chicken had no flavors as well."
"The food was very meh. Mediocre food you can find anywhere else."
Ambiance
Pros:
"The atmosphere is nice and very family friendly and also great for lunch or dinner with friends."
"The atmosphere and aesthetic is very pleasing."
"Big, modern space and Xiao Long Bao made on premise, nice!"
"I really liked the minimalist design and layout in the restaurant."
"We loved the relaxed environment of Ugly Dumpling."
"Well lighted restaurant and uniquely decorated."
"Love the decor inside! It is so nice and definitely makes you feel like you are in a whole other world."
Cons:
"It really lacks atmosphere and is industrial decor."
"The atmosphere is a little dry."
"The space might be too big and hard to fill up for a new restaurant and an empty restaurant can scare people off."
"Believing you are consuming authentic Chinese food here is akin to believing Pizza hut is traditional Italian."
"Sadly, this appears to be another one of those places for people who don't know any better, who haven't spent much time in any of the big Chinatowns."
"The first thing we noticed upon entering the restaurant was that it was not clean."
"There was also a bug in our green beans."
Value
Pros:
"The food came out in a timely manner and the prices are very affordable."
"This will be my new favorite Asian food go-to!"
"It's all delicious and VERY reasonably priced."
"The prices are reasonable 80% of menu is under $9."
"Prices are definitely reasonable."
"Reasonable prices and good food."
"The prices were a pleasant surprise."
Cons:
"The prices had gone way up, and the menu didn’t have much of a selection."
"4 ppl cost me $120 with tips just for lunch."
"This is more on the pricey side, which is pretty disappointing especially when the food was pretty mediocre."
"Overall the food was pricey and bland."
"Considering this, I feel like everything was very overpriced."
"Giving two mouthfuls of noodles for $10 is ridiculous."