OZONE PARK CARRIER ANNEX — Post Office Reviews Summary

Delivery and Service Quality

Pros:

• "The staff is there and ready to help you get your mail moving. And they have an interest in educating the customers."
• "You will then stop and be approached by a very nice gentlemen with a great attitude."
• "This location actually has a mcu satellite location. This location is very convenient and they are not usually that crowded."
• "The staff are friendly and they appear to give 110 percent every day."
• "I called the USPS HQ to check on my case number after 5 days. They were very helpful and told me they will contact the USPS facility in Brooklyn, NY 11256 to find out what’s going on."
• "Never good to judge by others' reviews. I was scared I'd have a bad experience. BUT, I received my package WAY AHEAD of schedule and on point with the tracking."
• "According to the other reviews I thought my package was gone be stuck here for like a week or more but I wasn’t I live all the way in Arkansas and ordered off a Chinese site and I was scare but it only was there for no more than a day and no I didn’t have a special kind of shipping I had regular slow mail lol."

Cons:

• "If there was 0 stars i would choose it. Horrible service pretending to attempt to deliver yet no note was left and i was outside the time they supposedly attempted i will expose this trash location"
• "They delivered my package to the wrong address and when i try to contact them, they never answered any of their calls."
• "This is the worst they had my item for about a week and I’m honestly going to go pay them a visit because what I have is very valuable and I don’t trust it in that facility at all!"
• "Every Item that lands at this facility gets delayed."
• "They always delay my shipping and cause 'processing exceptions'."
• "Where packages go to die. This facility does everything it can to perpetuate the stereotype of lazy and incompetent postal services."
• "This place is HORRIBLE! Non working number, no response and no ANSWERS about packages 'In Transit' Never have I experienced so much ineptitude!!!!"

Customer Service and Communication

Pros:

• "The environment is professional and courteous I have a great visit here today."

Cons:

• "I had called the consumers affair line for the center and she was extremely rude and not helpful."
• "Their phone line is OFF! I've called them in the early afternoon and mornings over the course of a week."
• "No one answers the phone!! Beyond irritated"
• "Called them up I got the run around, if that wasn't enough everyone I spoke to had a nasty attitude."
• "I've spoken to a Consumer Affairs Agent on the phone today, simply asking a question. She didn't let me complete my sentence. She cut me off. Very rude."
• "Customer service was the worse! They picked up the phone with an attitude, I am trying to locate my package and I am getting hung up on for just asking questions."
• "Nobody answers phones apparently. How can you have a USPS Facility in which nobody's answering the phone at all?"

Facility and Accessibility

Pros:

• "Main facility of post office in Brooklyn. Houses municipal credit union. Parking for employees only with ID. Bus loop / hub at front door. B15 B 20 & B13"
• "Good thing i was here before traffic started cause i would have been sol"
• "If you're an otr truck driver, the entrance you want to use is 12890 flatlands ave."

Cons:

• "You cant get stamps from there its just the place in charge of getting your mail to your local post offices in Brooklyn."
• "Such a big building and you can't even go there to ship out a package. You would think they would set up an area so people can drop off packages to be shipped out."
• "Busy, very large building, and confusing to navigate without the posted signs and given directions."
• "If you're not an employee you have to be buzzed in the give security your ID. You have to go through metal detectors. Also don't bring mace, knives or anything to protect yourself."
• "This place need new management and staff because it's apparent they are not hard working in this area."
• "For 3rd time they sent my package to wrong branch for delivery. Totally incompetent staff."
• "This place is the absolute worst....mail goes there and then either doesn't leave for days, or they send it to the wrong post office and you have to wait extra days for it to be redirected properly."