Volvo Cars of Fort Washington Reviews Summary

Customer Service

Pros:

• "The best secret of this dealership is Matt H in service."
• "Linda Josephs the parts manager at this Volvo dealership is world-class when it comes to customer service."
• "It is such a pleasure to deal with a service department that really cares about its customers."
• "Props to Christina and John and the whole crew in service-they were so responsive and flexible."
• "The people working in service are busy but talk to you with respect."
• "Matt goes above and beyond to ensure my experience was pleasant."
• "Marissa, a knowledgeable sweet young lady who I hope is recognized for."

Cons:

• "Service staff should be better trained/skilled at explaining needed maintenance and options."
• "Turns out Service is even more horrendous than Sales."
• "Every time we drop our car off it comes back with the problem being amplified and a new scratch, scuff, scrap, or dent."
• "The service rep, Matthew Huffman, is not only impertinent, but also technically incompetent."
• "Just no. Came here for routine service (oil change) with an appointment. Took over 4 hours just for them to tell me they accidentally worked on the wrong car."
• "Do not go to this dealer!!!! Their service department treats your car without respect."
• "Great customer service but the mechanics seem to be somewhat incompetent as it concerns the air conditioning."

Sales Experience

Pros:

• "Greg was my salesman who went way and beyond just selling the car. He treated me well and listened."
• "Kevin’s professionalism, willingness to help with every detail and patience, helped make our decision to purchase our third Volvo from 'Volvo Cars of Fort Washington' an easy one."
• "Our salesperson Danielle McMullin was exceptional and made sure the process was enjoyable and that we were satisfied with our purchase."
• "For a true personal experience and feeling like you are part of a family, I highly recommend Volvo of Fort Washington."
• "Definitely would recommend anyone who’s interested in getting a Volvo, Greg is the guy!"
• "Greg was incredibly helpful, knowledgeable and made the process very easy."
• "We were thrilled with our purchasing experience, and Greg Black was phenomenal to work with."

Cons:

• "From changing the price the day before delivery with inconsistent reasoning as to why, submitting incorrect purchase amount to loan company, low balling my Volvo trade in, to not addressing a tire issue that began 2 days after delivery."
• "I was about to purchase a car and his whole attitude just turn me off so I went to another Volvo dealership."
• "Don't walk in to the dealership unless you are Caucasian, they don't even look at you if you are anything else."
• "The General Manager didn't have an interest in keeping a loyal customer."
• "I met with the owner who was completely dismissive and dishonest."
• "Customer service stinks the manager is horrible very nasty disposition when inquiring about people the cars."
• "Absolutely no integrity. So pleased I bought my 2022 XC90 from Wynn Norristown."

Dealership Quality

Pros:

• "This dealership is undergoing a dramatic turnaround, owing in large part to a revamped sales and service team."
• "Dealership as a whole, respectful to their customers. Down to earth. Not arrogant."
• "The Fort Washington Volvo dealership has been truly exceptional throughout the buying process."
• "This family owned little dealer is a gem and I highly recommend their services!"
• "Just terrific people and quality service."
• "The Sales and Service staff are truly exceptional and made my experience wonderful."
• "Very nice customer assistance and a very clean service shop!"

Cons:

• "Volvo is a good product but only if you avoid dealership service where they hustle you for every nickel."
• "This dealership is the worst of the worst, AVOID!!!"
• "I too am surprised at the number of good ratings for this dealership."
• "Volvo dealership is good but do not lease a car through Volvo Financial Services."
• "Horrible Communication - just looking for the money."
• "Terrible negligence and customer service. Honestly disgusting, especially after being the 3rd car purchased from this dealership!"
• "This dealership has changed ownership and it shows. The level of customer service just isn’t the same."